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Recent articles
Sell9 min read | Oct 31 | m.maslon
How To Optimize Your Checkout For Better Mobile Conversion
More and more shoppers are doing their online shopping through their mobiles. After all, why fire up the PC or the laptop, when you have a perfectly good mini computer in... read more
Grow8 min read | Oct 27 | Justyna Polaczyk
How Reading Bad Guest Posts Helped Me to Become a Better Content Writer
Some time ago, we decided that it’s time to start to accept guest post contributions. It sounded like the best idea ever! Through the eyes of imagination, I saw our blog... read more
Sell7 min read | Oct 24 | m.maslon
Email Marketing Best Practices: How to Write Emails For Effective Lead Generation
When it comes to online marketing, there are always so many methods and opportunities to talk about. The game changes every day, and it is quite a challenge to keep track... read more
Support5 min read | Oct 20 | Natalia Misiukiewicz
How LiveChat Revolutionized OnTheClock Support
Some time ago, our support team and I were sitting and talking in our office, discussing how to better support our customers. The idea of adding live chat to our website... read more
Grow10 min read | Oct 18 | Dario Supan
Content Marketing Calendar: An Essential Piece Of Your Marketing Strategy
How many times did you have a great content idea you forgot about days or weeks later? How many times did you have to reschedule a post because something more important... read more
Support6 min read | Oct 10 | Justyna Polaczyk
The Meaning of Customer Service: 5 Stages of the Customer Buying Cycle
The history of customer service is as old as the history of coins. Once people started to get coins in exchange for their goods, once traders turned into merchants, once... read more
Support5 min read | Sep 29 | m.maslon
Delivering Customer Service: Making The Waiting Experience Enjoyable
Waiting creates an unnecessary break and theft of precious time, especially on a busy day. When customers are about to wait longer than expected, they leave. The good... read more
Support5 min read | Sep 28 | Olga Rogacka
Create an Offline Form with Your Chatbot
When you’re out of the office or you’re asleep, chances are you set up an offline form on your website. This way, customers can leave you their contact details and ask a... read more
Sell5 min read | Sep 15 | m.maslon
How to Apply The Black Swan Theory to Your Content Marketing Plan
Philosopher and essayist David Hume once said: “No amount of observations of white swans can allow the inference that all swans are white, but the observation of a single... read more
Support8 min read | Sep 08 | Justyna Polaczyk
Customer Service Problem-Solving Techniques: Critical Thinking
Professional problem-solving is the beating heart of amazing customer service. It’s because none of the customers are contacting you to have a nice chat. They are... read more