Business Communication Explained - Success by LiveChat®

Sell6 min read | Dec 04 | Rachel Bartee

How to Measure Customer Satisfaction

A long time ago, entrepreneurs were struggling to provide buyers with high-quality products and reasonable prices. While these elements of the business are still very... read more

Grow5 min read | Nov 27 | Olga Rogacka

How to Use Internal Knowledge Base and Why is It Worth It

For new employees, talking with customers on chat can be a real nightmare. Not only do they need to get to know the product as fast as you can, but also need to learn how... read more

Connect5 min read | Nov 24 | Justyna Polaczyk

Business 101: The Benefits of Customer Centricity

Many business owners like to stress how important their customers are. They talk a lot about customer happiness and claim that their mission is to make people’s lives... read more

Connect4 min read | Nov 21 | Natalia Misiukiewicz

Why Customer Experience Manager Job Matters More Than You Think

Customer Experience Managers (CXM or CEM for short) have recently raised as one of the top priority positions in many international companies. While the processes and job... read more

Connect6 min read | Nov 15 | m.maslon

Five Important Questions That Should be Part of a Social Media Audit

If your business doesn’t have a social media presence, odds are you’ve been told that it should. If you are on social media, you’re probably wondering how to maximize the... read more

Support8 min read | Nov 14 | Sajay Singh

Improving Customer Service Standards Online

Customer service is the key factor in customer satisfaction. Over the years, businesses have migrated to the digital world. It has become important for all organizations... read more

Sell6 min read | Nov 10 | Justyna Polaczyk

Inbound and Outbound Lead Generation Explained

Ah, lead generation! The cause of countless migraines among both, starting and experienced entrepreneurs. It’s a never-ending struggle to find more prospects, make them... read more

Sell6 min read | Nov 09 | Natalia Misiukiewicz

An Ultimate Guide to Use Paid Search and SEO Together

To the novice advertiser, it might not seem like SEO and paid search (PPC) have a lot to do with each other. After all, PPC is all done through Google Adwords, while SEO... read more

Connect7 min read | Nov 07 | Olga Rogacka

The Real Meaning of Making Notes in Business

How many times have you had an amazing idea right before you fall asleep and you were so sure, you’re gonna remember it the next day but then you woke up and boom! All... read more

Connect11 min read | Nov 03 | m.maslon

How to Start the Product Hunt Snowball Effect

Product Hunt (PH for short) is definitely the place to be when you launch a new product. It can help you to reach your first users, testers, investors, journalists and... read more

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