Business Communication Explained - Success by LiveChat®

Support5 min read | Sep 29 | m.maslon

Delivering Customer Service: Making The Waiting Experience Enjoyable

Waiting creates an unnecessary break and theft of precious time, especially on a busy day. When customers are about to wait longer than expected, they leave. The good... read more

Support5 min read | Sep 28 | Olga Rogacka

Create an Offline Form with Your Chatbot

When you’re out of the office or you’re asleep, chances are you set up an offline form on your website. This way, customers can leave you their contact details and ask a... read more

Sell5 min read | Sep 15 | m.maslon

How to Apply The Black Swan Theory to Your Content Marketing Plan

Philosopher and essayist David Hume once said: “No amount of observations of white swans can allow the inference that all swans are white, but the observation of a single... read more

Support8 min read | Sep 08 | Justyna Polaczyk

Customer Service Problem-Solving Techniques: Critical Thinking

Professional problem-solving is the beating heart of amazing customer service. It’s because none of the customers are contacting you to have a nice chat. They are... read more

Sell5 min read | Sep 07 | Natalia Misiukiewicz

Better Than A Thousand Words: Boost Your Site’s Conversion by Using Images

Does using images on your site really boost conversion? Short answer — YES, it does. But there’s more to this story than meets the eye. For one, it’s not enough to slap... read more

Grow7 min read | Sep 05 | Olga Rogacka

How to Use to–Do Lists to Have a More Productive Day

Do you ever feel that your tasks have control over you, instead of you controlling your tasks? As we build our careers, it often turns out we know what we have to do, yet... read more

Grow6 min read | Sep 01 | Justyna Polaczyk

Why Your Company Needs a Unique Value Proposition

In the age of tough online competition, one thing is sure: unless you stand out with an awesome offer or strong brand personality, you will blend in. To stand out, you... read more

Connect6 min read | Aug 28 | Olga Rogacka

Get More Chats With These Appealing Eye-Catchers

If you haven’t got a chance to have at least 10 chats on your website, you probably don’t realize how LiveChat works and how much it can do for you. After analyzing our... read more

Connect7 min read | Aug 25 | Justyna Polaczyk

The Importance of Customer Experience Culture in Hotel & Travel Industry

As you probably know, I’m nuts about customer service and great customer experience. Every time I’m on my holidays, I collect every single #custserv experience and try to... read more

Support5 min read | Aug 22 | Karen Dikson

The Art of Negotiation: How to Solve Conflicts with Tough Clients

Sales agents deal with difficult customers each day. Most of the time, it’s easy to handle this type of situation but sometimes you need to show some serious negotiation... read more

success by LiveChat®

Recent articles