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Read customer service, sales, and marketing stories on the LiveChat® blog.

Recent articles

Sell5 min read | Aug 24 | d.gawel

How Real Estate Agents Can Boost Sales Using Live Chat

Real estate is a people-driven business. To close a sale, face-to-face interactions are necessary. But increasingly, the initial communication between a real estate agent... read more

Sell8 min read | Aug 20 | Natalia Misiukiewicz

Is Augmented Reality Marketing the Next Big Thing

The forecast for the global augmented and virtual reality market size is pretty clear. We should expect to see massive growth by 2022. How massive? 209.2 billion dollars... read more

Connect7 min read | Aug 16 | Olga Rogacka

Slack Best Practices from LiveChat Team

Every time I sit down to write this post, I’m distracted by a message from my colleague about this thing I need to hear, a notification about the package that came, or a... read more

Connect7 min read | Aug 03 | Rohan Ayyar

4 Customer-Focused Master Strokes that Winning Companies Get Right

It’s easy to envy great brands for their loyal customer base or their fabulous products. However beneath that sheen of success, we don’t get to see the thousands of hours... read more

Sell8 min read | Jul 31 | Natalia Misiukiewicz

The New SEO “Normal” – Data Driven Marketing

For years, marketers have watched as Google has changed its algorithms, and they have adjusted accordingly. Why? Because they want to get on at least first page of... read more

Connect7 min read | Jul 27 | Natalia Misiukiewicz

9 Tips to Write Re-Engagement Emails that Get Results

Over time you will build up a list of inactive subscribers. These are people who, for a variety of reasons, haven’t engaged in a while. It’s worth your time to boot up a... read more

Connect7 min read | Jul 24 | Natalia Misiukiewicz

How to Deliver Outstanding Customer Experience Using Cognitive Solutions

Customers run any business today. They have the power to evangelize and grow your brand organically to the next level. This demands pure persuasion in terms of learning... read more

Sell6 min read | Jul 20 | Raj Jana

Designing a Content Marketing Strategy to Boost Customer Loyalty

When we think of content marketing, what do we think of? Many will say SEO, and many more will say lead generation. But what I think of is interaction, and the loyalty... read more

Connect6 min read | Jul 12 | Justyna Polaczyk

How to Turn Dunning Process into a Positive Customer Experience

“Dunning” is a word that can send cold thrills down your spine. For business owners, it’s a rather unpleasant process of trying to collect the receivable amount. For... read more

Sell7 min read | Jul 06 | m.maslon

5 Lead Generation Hacks for Ecommerce Brands

In 2017, HubSpot conducted a study to understand the relationship between customers and brands, and how it is evolving. The study revealed that 63% of marketers report... read more

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