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Read customer service, sales, and marketing stories on the LiveChat® blog.

Recent articles

Connect8 min read | May 03 | Justyna Polaczyk

Inspiring Social Media Campaigns To Drive Your 2019 Marketing

Brands are nothing without a social media presence. None can stand to miss the opportunity to interact and engage with their customers and generate massive profits in... read more

Inside LiveChat®6 min read | Apr 29 | Olga Rogacka

LiveChat for Managers: Plan your Team’s Work with These Features

Hey you, Manager! Ever wondered how to encompass people working on a chat? Or do you prefer leaving them all alone because they handle customers well anyway? They... read more

Inside LiveChat®5 min read | Apr 24 | Olga Rogacka

LiveChat for Managers: Adding LiveChat to Your Website and First Steps After

It doesn't matter if your customer service team consists of 2 or 22 people – you can always try something new to make their work more efficient. To help you with that,... read more

Connect7 min read | Apr 16 | d.gawel

How to Use Drip Campaign to Nurture Your Leads

In the last few years, email has really set itself as the most popular and widespread means of marketing. For now, it is the main tool for business communication, one of... read more

Inside LiveChat®5 min read | Apr 10 | d.gawel

Chat.io Becomes LiveChat – All You Should Know

The story of chat.io is coming to an end, but don’t take this the wrong way. For us, this is a new start. We based chat.io on the bold idea of creating a platform that,... read more

Sell10 min read | Apr 03 | Rukham Khan

Copywriting Done Right: 5 Brilliant Web Copy Examples

The modern-day online user has a short attention span and prefers precise, conversational and scannable writing. To make things even more challenging for marketers, Sumo... read more

Connect9 min read | Mar 23 | Dmitriy Sushko

How to Choose the Best Chatbot for Your E-Commerce Business

E-commerce is going through another transformation, with chatbots and live chats mapping out customer journey and driving sales. Conversational technologies are ruling... read more

Connect7 min read | Mar 15 | m.maslon

Everything You Need to Know About Email Blacklists and How to Avoid Them

The effectiveness of email marketing heavily relies on the number of emails that get delivered into the inbox folder of your subscribers. Having a great creative, design,... read more

Sell7 min read | Mar 08 | d.gawel

Benefits of Integrating LiveChat on an OpenCart eCommerce Platform

OpenCart is an open-source ecommerce platform that allows you to customize and manage your store thanks to dozens of available extensions. Among them, you can also find... read more

Support8 min read | Mar 06 | m.maslon

Social Listening: How Can It Be Effective In Customer Service?

Does social media or the conversations happening around ever sleep? Guess not! According to the New York Times, we spend more than fifty minutes per day on average... read more

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