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Recent articles
Support6 min read | Mar 01 | d.gawel
Why Your Customers Hate Phone Calls and What Channels to Use Instead
To make their customer service instantly accessible and improve its quality, companies hire more service agents for their call centers and create 24/7 hotlines. However,... read more
Support8 min read | Feb 15 | Rohan Ayyar
Are You Guilty of These Customer Service Fails?
A happy customer is the beginning of a positive chain reaction leading to better sales, strong word of mouth and hopefully, recurring revenues. Indeed, cumulative data... read more
Sell6 min read | Feb 04 | Justyna Polaczyk
Best Super Bowl Commercials of 2019 (Plus This Year’s Crazy Numbers)
Go Patriots!... Again. Super Bowl LIII is officially over, leaving The New England Patriots with the sixth Super Bowl win (sorry, LA Rams!). Both sides’ defense was so... read more
Grow11 min read | Jan 30 | m.maslon
How to Make a Rebranding That Solves Your Problems
Successful rebranding goes beyond aesthetics and coming up with a new logo to appear fresh and relevant in the ever-changing world. First of all, it should solve problems... read more
Sell10 min read | Jan 23 | m.maslon
List of Marketing Tools You Won’t Be Successful Without
A big part of successful online marketing campaigns are the tools and resources used to create them. The best thing about online marketing tools is that most of them are... read more
Support9 min read | Jan 18 | Justyna Polaczyk
Deadly Traps to Avoid in Building a Customer Service Chatbot
This is the story of our team making the chatbot trend great again. Naaah, I'm just kidding! Or do I? An interesting thing is that if you take a look at Google Trends to... read more
Sell10 min read | Jan 04 | m.maslon
10 Lead Magnets that Will Help You Grow Lead Database
There are four reasons to use lead magnets. In the beginning, we use them to make contact with a potential customer. Another thing is giving away free stuff to establish... read more
Connect7 min read | Jan 03 | Justyna Polaczyk
12 Killer Posts We Published in 2018 on LiveChat Blog
The end of the year is the time when you sum up the past year, thinking about your ups and downs, (trying not to focus too much on downs, I hope). Yet another year has... read more
Support6 min read | Dec 31 | Koushik Marka
How to Use Videos for Effective Customer Support
Video marketing has simplified communication between companies and customers. The flexibility it provides makes video a powerful yet profitable digital marketing tool.... read more
Sell10 min read | Dec 21 | Andi Croft
Ecommerce CRO: How to Properly Measure and Increase Site Conversion
If you are on an e-commerce business, then the conversion is your ultimate goal. All your marketing initiatives are then centered on conversion rate optimization.... read more
