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Recent articles
News2 min read | Sep 24 | David Street
Louis Vuitton Makes In-game Items – Video Game Advertising Gains in Prestige
Video game product placements and tie-ins are nothing new. From Doritos snacks popping up in a stealth shooter to Verizon billboards showing up roadside in a... read more
Support6 min read | Sep 23 | Olga Rogacka
LiveChat for Managers: Integrations That Will Keep Support Work Organized in One Place
Let’s assume you plan on fixing a pipe on a roof. What would you do to make it a bearable experience and finish it quickly? Besides having good music in the background,... read more
News6 min read | Sep 20 | David Street
What Do McDonald’s AI Investments Say about the Future of Customer Service?
Last week, McDonald's bought Apprente, a technology firm specializing in artificial intelligence (AI) systems to take orders in quick service restaurants (QSR). They... read more
News3 min read | Sep 13 | David Street
Birkenstock and Away Won’t Sell on Amazon, Want to Protect Brand Integrity
Amazon is the biggest e-commerce platform in the world. If you're a brand selling products online, you need to be there. Or do you? Luggage upstart Away and shoemaker... read more
Support9 min read | Aug 14 | Natalia Misiukiewicz
How to Reply to Negative Reviews: A Short Guide for Business Owners
Everyone has an opinion. Thanks to the Internet, everyone can share what they think in an open forum. Yelp, Google Reviews, Houzz, and more serve as the review platforms... read more
Connect6 min read | Jul 12 | Natalia Misiukiewicz
Visual Email Marketing Best Practices
Human brains are programmed in such a way that they process visuals 60,000 faster than words. If you have ever visited a primitive cave, the paintings on the wall would... read more
Connect6 min read | Jun 26 | m.maslon
How Brand Loyalty Flows Naturally as a Consequence of Customer Experience
Customer loyalty happens when a customer decides to keep purchasing a product regardless of the various situational factors and canvassing that goes around them.... read more
Support10 min read | Jun 03 | m.maslon
9 Mistakes You’re Making in Your Live Chat Support (and How to Correct Them)
Live chat is a great way of increasing customer engagement and boosting website conversions. When used well, it can enable you to offer excellent customer support, save... read more
Sell9 min read | May 10 | m.maslon
Ultimate Guide to Setting up Your First Online Shop With Shopify and WooCommerce
Business ideas require effective actions to become a reality. Obviously, everyone wants to earn cash from their ideas. But who says that you have to spend hundreds and... read more
Support8 min read | May 07 | d.gawel
Why People Go Public with Their Customer Service Nightmares
Most of us can’t get enough of positive customer service stories, but we can surely learn way more from customers that leave us with fanfare. We all know that bad... read more
