Business Communication Explained - Success by LiveChat®

Inside LiveChat®5 min read | Apr 10 | d.gawel

Chat.io Becomes LiveChat – All You Should Know

The story of chat.io is coming to an end, but don’t take this the wrong way. For us, this is a new start. We based chat.io on the bold idea of creating a platform that,... read more

Sell10 min read | Apr 03 | Rukham Khan

Copywriting Done Right: 5 Brilliant Web Copy Examples

The modern-day online user has a short attention span and prefers precise, conversational and scannable writing. To make things even more challenging for marketers, Sumo... read more

Connect9 min read | Mar 23 | Dmitriy Sushko

How to Choose the Best Chatbot for Your E-Commerce Business

E-commerce is going through another transformation, with chatbots and live chats mapping out customer journey and driving sales. Conversational technologies are ruling... read more

Connect7 min read | Mar 15 | m.maslon

Everything You Need to Know About Email Blacklists and How to Avoid Them

The effectiveness of email marketing heavily relies on the number of emails that get delivered into the inbox folder of your subscribers. Having a great creative, design,... read more

Sell7 min read | Mar 08 | d.gawel

Benefits of Integrating LiveChat on an OpenCart eCommerce Platform

OpenCart is an open-source ecommerce platform that allows you to customize and manage your store thanks to dozens of available extensions. Among them, you can also find... read more

Support8 min read | Mar 06 | m.maslon

Social Listening: How Can It Be Effective In Customer Service?

Does social media or the conversations happening around ever sleep? Guess not! According to the New York Times, we spend more than fifty minutes per day on average... read more

Support6 min read | Mar 01 | d.gawel

Why Your Customers Hate Phone Calls and What Channels to Use Instead

To make their customer service instantly accessible and improve its quality, companies hire more service agents for their call centers and create 24/7 hotlines. However,... read more

Support8 min read | Feb 15 | Rohan Ayyar

Are You Guilty of These Customer Service Fails?

A happy customer is the beginning of a positive chain reaction leading to better sales, strong word of mouth and hopefully, recurring revenues. Indeed, cumulative data... read more

Sell6 min read | Feb 04 | Justyna Polaczyk

Best Super Bowl Commercials of 2019 (Plus This Year’s Crazy Numbers)

Go Patriots!... Again. Super Bowl LIII is officially over, leaving The New England Patriots with the sixth Super Bowl win (sorry, LA Rams!). Both sides’ defense was so... read more

Grow11 min read | Jan 30 | m.maslon

How to Make a Rebranding That Solves Your Problems

Successful rebranding goes beyond aesthetics and coming up with a new logo to appear fresh and relevant in the ever-changing world. First of all, it should solve problems... read more

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