Business Communication Explained - Success by LiveChat®

Sell13 min read | Nov 20 | David Street

Black Friday Retail: How Offline and Online Will Live in Harmony

Can you feel it, coming in the air tonight? It's a big holiday season for retail. Bigger than 80's hair. We hacked the mainframe and found the secret data – this could be... read more

Sell8 min read | Nov 18 | Erik Totten

Last-Minute Tips for Ecommerce Success on Cyber Monday

Can you feel it, coming in the air tonight? It's a big holiday season for retail. Bigger than 80's hair. We hacked the mainframe and found the secret data – this could be... read more

Sell8 min read | Oct 31 | m.maslon

4 Automation Strategies to Earn Your Customer’s Loyalty

We live in a culture of instant gratification, and consumers expect a fast and convenient customer experience from brands 24/7/365. So, the ability to deliver an... read more

Support8 min read | Oct 24 | Olga Rogacka

LiveChat for Managers: How Do You Perform Compared to Your Local Competition

In one of our recent posts, we’ve talked about measuring the ROI of customer service. You’ve learned how to set up goals, measure them, and check the reports in the... read more

Connect8 min read | Oct 21 | Shane Barker

How to Use Analytics to Create Successful Email Marketing Campaigns

Did you know that 93% of B2B marketers use email for content distribution? What’s more, 40% of marketers agreed that email newsletters are crucial for the success of... read more

Grow8 min read | Oct 02 | Natalia Misiukiewicz

7 Ways Marketing and Customer Support Teams Can Collaborate

As companies are becoming more customer-focused, it’s crucial for customer-facing teams to align with other teams in the organization. However, in most cases, support... read more

News2 min read | Sep 24 | David Street

Louis Vuitton Makes In-game Items – Video Game Advertising Gains in Prestige

Video game product placements and tie-ins are nothing new. From Doritos snacks popping up in a stealth shooter to Verizon billboards showing up roadside in a... read more

Support6 min read | Sep 23 | Olga Rogacka

LiveChat for Managers: Integrations That Will Keep Support Work Organized in One Place

Let’s assume you plan on fixing a pipe on a roof. What would you do to make it a bearable experience and finish it quickly? Besides having good music in the background,... read more

News6 min read | Sep 20 | David Street

What Do McDonald’s AI Investments Say about the Future of Customer Service?

Last week, McDonald's bought Apprente, a technology firm specializing in artificial intelligence (AI) systems to take orders in quick service restaurants (QSR). They... read more

News3 min read | Sep 13 | David Street

Birkenstock and Away Won’t Sell on Amazon, Want to Protect Brand Integrity

Amazon is the biggest e-commerce platform in the world. If you're a brand selling products online, you need to be there. Or do you? Luggage upstart Away and shoemaker... read more

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