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Recent articles
Sell8 min read | Mar 10 | Erik Totten
Anticipating Disruption with Conversational Advertising
Conversational advertising is upending traditional approaches to advertising. Print, radio, TV, and online advertising have all had their moments in the spotlight, but... read more
News2 min read | Mar 10 | David Street
A Breakout Moment for Remote Work and Study Technology
Anyone coming to work last Friday already felt the word “crisis” hanging in the air among the real, or imagined, COVID-19 viruses. Then came news of an oil price war.... read more
Sell5 min read | Mar 06 | Erik Totten
10 Steps to Gain and Retain Trust on Your Ecommerce Website
So, you’ve had a gorgeous ecommerce website designed. The landing page is relevant and clean, with eye-catching call-to-actions and compelling SEO optimized content. Your... read more
News4 min read | Mar 04 | David Street
Challenges and Opportunities for the Tech Industry After Coronavirus
The COVID-19 virus is testing the solidity of all parts of society, the tech industry included. Five key developments are worth paying attention to. An ecommerce boom... read more
Support9 min read | Mar 03 | Erik Totten
The Empathy Economy: Marrying AI and Customer Service
Theodore Roosevelt was ahead of his time when he said, “The most important single ingredient in the formula of success is knowing how to get along with people.” Of... read more
Connect9 min read | Feb 14 | Marta Kuzma
Love Cliches That Make Good Customer Service Advice
This is the non-cheesy Valentine’s Day article you’ve been looking for. This is the V-day special you won’t be ashamed to read at work, but which made me cover my screen... read more
Grow8 min read | Feb 03 | Kuba Rogalski
5 Marketing Lessons from Super Bowl LIV
Some Sundays are more special than others. Can they get any more unique than Super Sunday? I don’t think so. When you think about it, hardly any other sporting event can... read more
Support5 min read | Jan 29 | Aneta Szotek
LiveChat and HelpDesk Integration: Maximize Email Support
In 2023, email is still the major channel for customer support. That’s a fact. According to a HubSpot study, 62% of customers want to use email to communicate with... read more
Connect9 min read | Jan 23 | Kuba Rogalski
Why Building a Community Is Crucial for Your Brand
Unless you’re in the middle of nowhere, there are probably a number of different products around you. Whether it’s a chair you’re sitting on, a computer you’re using for... read more
News8 min read | Jan 14 | Kuba Rogalski
CES 2020 and What the Future Holds for Us
With over 175 thousand attendees and more than 4.5 thousand exhibiting companies at CES 2019, I couldn’t wait to see what this year’s edition would bring to the table!... read more
