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Recent articles
Support9 min read | Mar 03 | Erik Totten
The Empathy Economy: Marrying AI and Customer Service
Theodore Roosevelt was ahead of his time when he said, “The most important single ingredient in the formula of success is knowing how to get along with people.” Of... read more
Connect9 min read | Feb 14 | Marta Kuzma
Love Cliches That Make Good Customer Service Advice
This is the non-cheesy Valentine’s Day article you’ve been looking for. This is the V-day special you won’t be ashamed to read at work, but which made me cover my screen... read more
Grow8 min read | Feb 03 | Kuba Rogalski
5 Marketing Lessons from Super Bowl LIV
Some Sundays are more special than others. Can they get any more unique than Super Sunday? I don’t think so. When you think about it, hardly any other sporting event can... read more
Support5 min read | Jan 29 | Aneta Szotek
LiveChat and HelpDesk Integration: Maximize Email Support
In 2023, email is still the major channel for customer support. That’s a fact. According to a HubSpot study, 62% of customers want to use email to communicate with... read more
Connect9 min read | Jan 23 | Kuba Rogalski
Why Building a Community Is Crucial for Your Brand
Unless you’re in the middle of nowhere, there are probably a number of different products around you. Whether it’s a chair you’re sitting on, a computer you’re using for... read more
News8 min read | Jan 14 | Kuba Rogalski
CES 2020 and What the Future Holds for Us
With over 175 thousand attendees and more than 4.5 thousand exhibiting companies at CES 2019, I couldn’t wait to see what this year’s edition would bring to the table!... read more
Grow9 min read | Jan 03 | Natalia Misiukiewicz
How to Write a High-Converting Case Study
Most content marketers focus on traffic. They write more content for more keywords, all with the hopes of getting more sales, and the competition is getting fierce. There... read more
Support8 min read | Dec 20 | Robin Singh
How to Make Data-Driven Employee Training Decisions
Employee training can bring you countless benefits, some obvious and some welcome, yet surprising, side-effects. However, not all employee training programs bring the... read more
Inside LiveChat®4 min read | Dec 12 | Natalia Misiukiewicz
LiveChat for Managers: What’s New in Reports?
As you might have noticed, we moved things around in the Reports section. Now, there are five categories, plus the summary and data export. Don’t worry, all reports are... read more
Connect9 min read | Dec 06 | m.maslon
How Does Influencer Marketing Improve Customer Experience
Let me share something interesting with you. Around 40% of people online use ad blockers. The rest? They’re blind to ads. That means there’s no easy way of reaching your... read more