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Recent articles
Connect6 min read | Jun 09 | Paweł Hałabuda
How to Successfully Get Started with Email Marketing – Part 2
If you’ve read the previous post on how to get started with email marketing, you will hopefully have a better understanding of this mysterious and overwhelming world.... read more
Support7 min read | Jun 06 | Olga Rogacka
Customer Service Qualities You Need to Provide Memorable Customer Experience
When you step into the customer service world, you must go through the customer service training first. During this training, you will learn about a product, a company’s... read more
Connect7 min read | Jun 01 | and -1 others
The Relevance Of Responsive Design In Ecommerce
Have you ever viewed a website on your mobile phone and thought, “Uh. This looks horrible,” before exiting it immediately? When we stumble on websites that don’t look... read more
Sell6 min read | May 30 | and -1 others
How to Generate Hundreds of Leads from Quora
Quora is one of the most underutilized marketing platforms. With 40 million users and more than 300 million questions, it is one of the top social networking sites which... read more
Grow7 min read | May 26 | Justyna Polaczyk
6 Down-To-Earth Business Lessons from Rand Fishkin
Hosting a podcast is a great way of gathering tons of knowledge and learning from the best, that’s for sure. What I discovered though was that it also gives you the... read more
Support5 min read | May 23 | Olga Rogacka
How Long You Should Be Available on Chat
Once you set up your LiveChat, besides deciding on a cool picture for your agent’s profile, you probably have some other thoughts crossing your mind. For example, “how... read more
Sell6 min read | May 19 | Justyna Polaczyk
The Definition of Content Marketing
Content marketing’s PR has its ups and downs. It’s been proclaimed the king of marketing universe on one day, to be questioned as an efficient marketing strategy on the... read more
Support9 min read | May 17 | Natalia Misiukiewicz
How LiveChat Reduced the Number of Incoming Calls
About a year and a half ago, I started working for a company called The SnapBar. The SnapBar is a photo experience company that specializes in photo booth activations -... read more
Support6 min read | May 16 | Elle Morgan
How to Balance Personalized Customer Service and Automation
The word automation has soaked up a soiled reputation lately. While it brings the promise of efficiency and time-savings, there are deeper fears associated with the word... read more
Support6 min read | May 12 | Olga Rogacka
Customer Service Scripts: Guidelines, Not Rules
Recently Jeff Bezos, Amazon CEO, released his annual letter to shareholders. It's a must-read missive, filled with pearls of management philosophy and leadership lessons... read more