Business Communication Explained - Success by LiveChat®

Support5 min read | Aug 22 | Karen Dikson

The Art of Negotiation: How to Solve Conflicts with Tough Clients

Sales agents deal with difficult customers each day. Most of the time, it’s easy to handle this type of situation but sometimes you need to show some serious negotiation... read more

Sell4 min read | Aug 15 | m.maslon

5 Awesome Use Cases of Chatbots in Ecommerce

Long gone are the days of the old-style chatbots on sites like AOL Messenger. Many of us remember how poorly programs of the past rendered human speech, but in the... read more

Support6 min read | Aug 11 | Justyna Polaczyk

How to Use Deep Listening in Customer Service

Have you ever called customer service and tried to explain what your problem is, but you had the impression that they are not interested in solving it? Maybe you came... read more

Grow8 min read | Aug 08 | Olga Rogacka

How to Overcome the Fear of Failure in Business

Entrepreneurs are mostly strong, open minded and risky people. But did you know that many of them are also scared? What are they scared of, you may ask but the answer is... read more

Support9 min read | Aug 01 | Natalia Misiukiewicz

Should We Be Afraid of Self-Learning Chatbots

There’s a lot of mess around the term “self-learning chatbot”. Many people do think that self-learning chatbots are direct predecessors of such an AI that is depicted in... read more

Support7 min read | Jul 28 | Justyna Polaczyk

5 Important Questions You Should Ask in Your Customer Feedback Survey

Recently, when I was checking what’s new on Linkedin, I came across an interesting post. One of the Customer Service Champions members asked a question: Why are Customer... read more

Sell8 min read | Jul 26 | Brenda Savoie

The Ultimate Guide for Using Reddit to Help Your Small Business

Even though it often gets lumped into the same category as all the other social media platforms like Facebook, Twitter, or Instagram, Reddit is rather different. Not just... read more

Support7 min read | Jul 25 | Olga Rogacka

Handling Live Chat Customer Support During the Low Season

Imagine yourself on a sandy beach, laying on the comfy sunbed, staring at the sea. You’re reading a relaxing book and sipping Coconut Water. You’re far away from your... read more

Grow6 min read | Jul 14 | Justyna Polaczyk

What Is Your Team Management Style?

We tend to think of ourselves in ways that are more flattering than are warranted. It’s probably our human tendency to see ourselves through rose-colored glasses! We tend... read more

Sell9 min read | Jul 12 | Natalia Misiukiewicz

6 Tools That Will Help You Increase Your Customer Acquisition Rate

Acquiring new customers is never easy. It is a huge battlefield and every day there is a new enemy trying to take your piece of the cake. Thankfully, there are several... read more

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