Business Communication Explained - Success by LiveChat®

Support7 min read | Jul 28 | Justyna Polaczyk

5 Important Questions You Should Ask in Your Customer Feedback Survey

Recently, when I was checking what’s new on Linkedin, I came across an interesting post. One of the Customer Service Champions members asked a question: Why are Customer... read more

Sell8 min read | Jul 26 | Brenda Savoie

The Ultimate Guide for Using Reddit to Help Your Small Business

Even though it often gets lumped into the same category as all the other social media platforms like Facebook, Twitter, or Instagram, Reddit is rather different. Not just... read more

Support7 min read | Jul 25 | Olga Rogacka

Handling Live Chat Customer Support During the Low Season

Imagine yourself on a sandy beach, laying on the comfy sunbed, staring at the sea. You’re reading a relaxing book and sipping Coconut Water. You’re far away from your... read more

Grow6 min read | Jul 14 | Justyna Polaczyk

What Is Your Team Management Style?

We tend to think of ourselves in ways that are more flattering than are warranted. It’s probably our human tendency to see ourselves through rose-colored glasses! We tend... read more

Sell9 min read | Jul 12 | Natalia Misiukiewicz

6 Tools That Will Help You Increase Your Customer Acquisition Rate

Acquiring new customers is never easy. It is a huge battlefield and every day there is a new enemy trying to take your piece of the cake. Thankfully, there are several... read more

Grow8 min read | Jul 11 | m.maslon

Growth Strategy: What It Takes to Understand Your Customers Today

The biggest competitive advantage that I can offer you is to meet your consumers’ needs better than your competitors, and to know what kind of research tools are... read more

Connect8 min read | Jul 07 | Justyna Polaczyk

Emotional Intelligence in Leadership: The Godfather Way

As he washed his baby-blue Cadillac, Peter Clemenza pondered and rehearsed his lines, the expressions of his face. He would be curt with Paulie, as if displeased with... read more

Support10 min read | Jul 05 | Olga Rogacka

What We’ve Learned from Being Support Heroes for One Day

We waited for this moment for quite some time. The excitement was so big that we even made bets on when it would happen. And I’m not talking about reaching 100,000 unique... read more

Connect8 min read | Jun 30 | Justyna Polaczyk

How Teamwork Activities Help to Build a Strong Team Spirit

I remember that when I joined LiveChat, we had about 30 employees working in a small, quite dingy house. Every day, after coming to work, we did a small tournée around... read more

Grow5 min read | Jun 28 | Natalia Misiukiewicz

What Percentage of Your Resources Should You Invest in Marketing

P.T. Barnum, the founder of Barnum & Bailey Circus, once said: “Without promotion something terrible happens. Nothing.” Any small business can learn from what P.T.... read more

success by LiveChat®

Recent articles