Business Communication Explained - Success by LiveChat®

Sell6 min read | Dec 14 | Natalia Misiukiewicz

Email Marketing Campaign Ideas: Creative Ways to Pull in Customers

Email marketing still stands as one of the pillars of digital marketing. Although its revenue can sometimes end up being on the lower side, it's by far the cheapest. Now,... read more

Sell12 min read | Dec 08 | Natalia Misiukiewicz

Preparing Your E-Commerce Site for the Mobile-First Index

With 2018 just around the corner, we wanted to make sure you were prepared for some big changes that are coming in the New Year. If you manage an ecommerce site, or you... read more

Connect10 min read | Dec 06 | Natalia Misiukiewicz

The Ultimate Guide to Creating a Customer Journey Map

A customer journey map is a way to graphically present the whole experience of your customer when he interacts with your business. This means illustrating his whole... read more

Sell8 min read | Dec 05 | m.maslon

What is Customer Lifetime Value and Why You Should Care

I bet you are doing a great job measuring your business success. Most likely, you check up on your basic online store metrics frequently. There are about 30 key... read more

Sell6 min read | Dec 04 | Rachel Bartee

How to Measure Customer Satisfaction

A long time ago, entrepreneurs were struggling to provide buyers with high-quality products and reasonable prices. While these elements of the business are still very... read more

Grow5 min read | Nov 27 | Olga Rogacka

How to Use Internal Knowledge Base and Why is It Worth It

For new employees, talking with customers on chat can be a real nightmare. Not only do they need to get to know the product as fast as you can, but also need to learn how... read more

Connect5 min read | Nov 24 | Justyna Polaczyk

Business 101: The Benefits of Customer Centricity

Many business owners like to stress how important their customers are. They talk a lot about customer happiness and claim that their mission is to make people’s lives... read more

Connect4 min read | Nov 21 | Natalia Misiukiewicz

Why Customer Experience Manager Job Matters More Than You Think

Customer Experience Managers (CXM or CEM for short) have recently raised as one of the top priority positions in many international companies. While the processes and job... read more

Connect6 min read | Nov 15 | m.maslon

Five Important Questions That Should be Part of a Social Media Audit

If your business doesn’t have a social media presence, odds are you’ve been told that it should. If you are on social media, you’re probably wondering how to maximize the... read more

Support8 min read | Nov 14 | Sajay Singh

Improving Customer Service Standards Online

Customer service is the key factor in customer satisfaction. Over the years, businesses have migrated to the digital world. It has become important for all organizations... read more

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