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Read customer service, sales, and marketing stories on the LiveChat® blog.

Recent articles

Connect11 min read | May 25 | Giedre Sulcinskaite

8 Lead Nurturing Email Alternatives Worth Exploring

Lead nurturing is commonly associated with email outreach. However, long gone are the days when sending emails was the only way to reach out to your leads directly. Today... read more

Connect8 min read | May 18 | Justyna Polaczyk

5 Tips for Improving Online Communication with Customers (And 5 Traps to Avoid)

How many of you have ever argued online about politics, religion or lifestyle (or whether it's Laurel or Yanny)? I bet that most of you did that. What were your feelings... read more

Connect7 min read | May 15 | m.maslon

How the Company Retreat Can REALLY Bring People Together

A mixture of different cultures, classical monuments, and parks on every corner with a clean flavour of malt and hops during the weekend. Ah, Vienna. That’s the place we... read more

Support7 min read | May 11 | Justyna Polaczyk

What Is GDPR Compliance and Why You Should Care

“Online privacy” is a big phrase recently, but might seem to be underestimated by online users at the same time. Let’s take the Facebook-Cambridge Analytica data scandal.... read more

Support7 min read | May 04 | Paweł Hałabuda

6 Best AI Chatbots to Improve Your Customer Service

Your corporate image depends on the customer service you provide. A once unsatisfied client is unlikely to use your product again. That’s why you should take every... read more

Sell11 min read | Apr 30 | m.maslon

Text Messaging For Ecommerce and 15+ Useful SMS Templates

Did you know that every person in the US receives around 32 text messages per day? It’s a pretty big deal, isn’t it? We’re using SMS to inform our family members we’ll be... read more

Connect6 min read | Apr 24 | m.maslon

The Structure of a Successful Email Campaign

Your marketing emails can be the best friend who shows up with a surprise bottle of wine and hot pizza just when you need it. They can also be the guy who disrupts your... read more

Sell12 min read | Apr 20 | Natalia Misiukiewicz

Top Tips to Master B2B Lead Generation Using Live Chat

As a B2B company, you’ll know that the process of attracting, nurturing, and converting leads is the cornerstone of your business. However, it’s tricky to maintain a... read more

Sell13 min read | Apr 13 | m.maslon

How Live Chat Can Help Improve Average Order Value

I’m sure most - if not all - ecommerce store owners will agree that the only thing better than making a sale is making an even bigger sale. Whether selling more... read more

Sell8 min read | Apr 10 | Shane Barker

How to Create the Perfect Abandoned Cart Emails

As an online store owner, you do everything you can to make sure that your business is running smoothly. You make sure the best photos of your products are taken. You... read more

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