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Recent articles
Inside LiveChat®11 min read | Mar 25 | Olga Rogacka
Pros and Cons of Working Remotely: A LiveChat Case Study
Two weeks have passed since the LiveChat, ChatBot, and HelpDesk team began to work remotely. It’s a completely new experience for us because, until recently, we only... read more
News2 min read | Mar 25 | David Street
Internet Bends but Doesn’t Break Under Higher Loads
The list of ways we’ve increased internet usage recently is long: remote work, video calls, gaming, and streaming, among others. Despite this, surprisingly few connection... read more
News2 min read | Mar 24 | David Street
Public Officials Should Avoid Blocking Users on Official Accounts
An appeals court decided yesterday to leave in place the July 2019 ruling that US government officials can’t block other users on Twitter accounts used for official... read more
Connect7 min read | Mar 24 | Marta Kuzma and David Street
Team Chat: Brand Communication in the Time of Coronavirus, Go Quiet or Get Involved?
In times of crisis, communicating as a brand gets tricky. The current coronavirus pandemic is perhaps even harder for brands to navigate. Say something and risk looking... read more
Connect7 min read | Mar 23 | Erik Totten
How Do You Exceed Customer Expectations? Part 1: Review, Manage, and Research
It’s a customer’s world these days. Globalization and ecommerce are here to stay, and they’ve made it possible to purchase products from practically every corner of the... read more
News3 min read | Mar 23 | David Street
NYSE to Close Trading Floor, but Stay Open for Business
The New York Stock Exchange (NYSE) will move to electronic-only trading today for the first time in its history. The change is due to concerns about employees working on... read more
News2 min read | Mar 20 | David Street
News in a Number: Largest Ever Universal Cash Payment by a Government
$2069 To all Alaska residents in 2008 The proposed US stimulus package and its $1000 cash payment wouldn't be the largest. Alaskans have received yearly payouts from the... read more
Connect8 min read | Mar 19 | Marta Kuzma
Aldi’s Unexpected Lesson on Customer Service
Aldi turned its idea of grocery shopping into a compelling lifestyle. Its “Shop differentli” slogan became a mission Aldi cultivates together with its customers. With... read more
News3 min read | Mar 19 | David Street
Should We Be Worried About the Energy Costs of Our New Remote Work Lifestyle?
Nine hours of work on my laptop. Three half-hour video meetings. Two episodes of a trashy Netflix show to wind down. I keep hearing that remote work is more... read more
Inside LiveChat®7 min read | Mar 18 | Olga Rogacka
Switching to Remote Work and Adjusting Your Business to the Growing Demand for Online Communication
With closed schools, canceled events, and the government’s recommendations to stay at home, our company decided to switch to remote work. Last Wednesday, our leaders... read more
