Business Communication Explained - Success by LiveChat®

Connect7 min read | Mar 23 | Erik Totten

How Do You Exceed Customer Expectations? Part 1: Review, Manage, and Research

It’s a customer’s world these days. Globalization and ecommerce are here to stay, and they’ve made it possible to purchase products from practically every corner of the... read more

News3 min read | Mar 23 | David Street

NYSE to Close Trading Floor, but Stay Open for Business

The New York Stock Exchange (NYSE) will move to electronic-only trading today for the first time in its history. The change is due to concerns about employees working on... read more

News2 min read | Mar 20 | David Street

News in a Number: Largest Ever Universal Cash Payment by a Government

$2069 To all Alaska residents in 2008 The proposed US stimulus package and its $1000 cash payment wouldn't be the largest. Alaskans have received yearly payouts from the... read more

Connect8 min read | Mar 19 | Marta Kuzma

Aldi’s Unexpected Lesson on Customer Service

Aldi turned its idea of grocery shopping into a compelling lifestyle. Its “Shop differentli” slogan became a mission Aldi cultivates together with its customers. With... read more

News3 min read | Mar 19 | David Street

Should We Be Worried About the Energy Costs of Our New Remote Work Lifestyle?

Nine hours of work on my laptop. Three half-hour video meetings. Two episodes of a trashy Netflix show to wind down. I keep hearing that remote work is more... read more

Inside LiveChat®7 min read | Mar 18 | Olga Rogacka

Switching to Remote Work and Adjusting Your Business to the Growing Demand for Online Communication

With closed schools, canceled events, and the government’s recommendations to stay at home, our company decided to switch to remote work. Last Wednesday, our leaders... read more

News4 min read | Mar 18 | David Street

Is Your Price Right? Consumers May Pay Closer Attention to Prices in Tougher Economic Times

The Price is Right, in its current version, has been on the air since 1972. It's closing in on 10,000 episodes. Surprisingly, the popular game show hasn't changed much... read more

News2 min read | Mar 17 | David Street

Amazon Goes Big, Walmart Keeps Calm During Coronavirus Outbreak

Amazon announced yesterday that they plan on hiring 100,000 additional workers to deliver "critical supplies directly to the doorsteps of people who need them." The... read more

Connect5 min read | Mar 16 | Erik Totten

8 Essential Metrics for an Effective Email Campaign

Effective email campaigns are a part of every successful marketer’s toolbox. For an email campaign to be effective, you need to know if it is working. If you don’t know,... read more

News2 min read | Mar 16 | David Street

Obstacles Remain for Telemedicine, Even After Increased Use During Coronavirus Outbreak

On Friday, President Trump announced the loosening of federal restrictions on the use of telemedicine in the US. He described telemedicine as "a fairly new and incredible... read more

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