Business Communication Explained - Success by LiveChat®

Support3 min read | Jul 04 | Wojciech Pollok

SMS Communication in Customer Service

SMS (Short Messaging Service) is the most frequently used messaging system in America. According to a study by Simple Texting, nearly 26 billion SMS messages are sent... read more

Support7 min read | Jun 20 | Olga Rogacka and Kuba Rogalski

How to Use LiveChat Reports to Plan Your Customer Service

Team management isn't about bossing people around — but you already know that. It's mainly about planning your team's work and unlocking its full potential. Being a... read more

Grow8 min read | Jun 09 | Kuba Rogalski

Startup Incubator and Accelerator Are Not One and the Same

You want to start a business. Your idea of what your product or service will do is crystal clear. You’re excited about telling the world about it and selling it to your... read more

Connect11 min read | May 04 | Kasia Kowalska and Ania Rubkiewicz

Do You Use the Right Communication Channels To Reach Your Customers?

Regular communication with customers is crucial to maintaining high client satisfaction and boosting loyalty. However, since there are so many different ways of reaching... read more

Grow11 min read | Apr 12 | Kasia Kowalska and Ania Rubkiewicz

Building Customer Relationships: How To Create the Best Customer Relationship Management Strategy

According to research by Datumize, 81% of companies with good customer relationships perform better than their competitors. The secret? In most cases, it comes down to... read more

Support16 min read | Mar 29 | Kasia Kowalska and Ania Rubkiewicz

Customer Success Management — All You Need To Know To Get It Right

According to research by Salesforce, 67% of customers admit that their expectations of receiving a good customer experience have increased drastically. This clearly shows... read more

Sell6 min read | Feb 19 | Natalia Misiukiewicz

Is SMS Marketing Legal and Still Alive?

Gone are the days when there were doubts if SMS marketing was even legal. Marketing boards all over the world choose to make SMS marketing legal. Why? Let's face it — for... read more

Sell11 min read | Jan 18 | Ania Rubkiewicz and Kasia Kowalska

What Is Customer Acquisition Cost and How Can You Keep It Under Control?

Growth is probably one of the most important objectives for any company, apart from survival, of course. And when we think about business development, one of the things... read more

Connect7 min read | Nov 26 | Jacob Firuta

5 Customer Types You Will Meet In Support Situations (Pt2)

When working in customer service, you won’t be dealing only with different types of customers in sales situations. A bulk of customer service agents’ work will be dealing... read more

Support8 min read | Nov 25 | Jacob Firuta and Kuba Rogalski

6 Customer Service Skills You’ll Need This Holiday Season

Good customer service leads to good business results. There’s no denying that. And to deliver good customer service, you need a team of dedicated agents with a very... read more

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