Business Communication Explained - Success by LiveChat®

Grow11 min read | Apr 12 | Kasia Kowalska and Ania Rubkiewicz

Building Customer Relationships: How To Create the Best Customer Relationship Management Strategy

According to research by Datumize, 81% of companies with good customer relationships perform better than their competitors. The secret? In most cases, it comes down to... read more

Support16 min read | Mar 29 | Kasia Kowalska and Ania Rubkiewicz

Customer Success Management — All You Need To Know To Get It Right

According to research by Salesforce, 67% of customers admit that their expectations of receiving a good customer experience have increased drastically. This clearly shows... read more

Sell6 min read | Feb 19 | Natalia Misiukiewicz

Is SMS Marketing Legal and Still Alive?

Gone are the days when there were doubts if SMS marketing was even legal. Marketing boards all over the world choose to make SMS marketing legal. Why? Let's face it — for... read more

Sell11 min read | Jan 18 | Ania Rubkiewicz and Kasia Kowalska

What Is Customer Acquisition Cost and How Can You Keep It Under Control?

Growth is probably one of the most important objectives for any company, apart from survival, of course. And when we think about business development, one of the things... read more

Connect7 min read | Nov 26 | Jacob Firuta

5 Customer Types You Will Meet In Support Situations (Pt2)

When working in customer service, you won’t be dealing only with different types of customers in sales situations. A bulk of customer service agents’ work will be dealing... read more

Support8 min read | Nov 25 | Jacob Firuta and Kuba Rogalski

6 Customer Service Skills You’ll Need This Holiday Season

Good customer service leads to good business results. There’s no denying that. And to deliver good customer service, you need a team of dedicated agents with a very... read more

Connect8 min read | Nov 23 | Kuba Rogalski

Holiday Email Subject Lines to Woo Your On-the-Go Subscribers

Imagine you’re walking back home from work and you meet two strangers at different times, each of them asking for help. The first guy goes, “Hey, you! Come here and help... read more

Sell7 min read | Nov 16 | Kuba Rogalski

How To Handle Increased Customer Service Demand In Your Ecommerce Store This Holiday Season

You’re an ecommerce store owner waking up on the morning of Black Friday. You’ve been preparing your promotional campaign for a few weeks or even months ahead of time.... read more