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Recent articles
Sell8 min read | Dec 16 | Kuba Rogalski
Best Live Chat for Squarespace: What You Need to Know
In 2025, companies must look for ways to improve the customer experience. Having an official website is the bare minimum in the digital age. Whether selling products or... read more
Sell8 min read | Nov 28 | Olga Rogacka
Why Do You Need Live Chat for Shopify Integration
If you have a store on Shopify, chances are your business is doing great. You have a nice-looking store and you’re able to manage it from one place. Now, you’re probably... read more
Connect9 min read | Nov 22 | Wojciech Pollok
Live Chat Routing – Lead Customers in Distress to Their Heroes
If you're running a business, it's very likely that you've had to deal with incoming chat requests at some point. It's hard to deny that the chat widget has become a... read more
Support8 min read | Sep 19 | d.gawel
Improving Customer Response Time with Knowledge Base Software
Time is of the essence in customer service. Whether it comes to page loading speed, product and service delivery, or the responsiveness of a support team, time can make... read more
Support9 min read | Sep 19 | Kuba Rogalski
How Are Gen Z Customer Service Expectations Different From Other Generations?
Gen Zs and baby boomers can be as much as 60 years apart. Even if the youngest group isn’t the main generation you deal with today, they’ll become a major purchasing... read more
Connect7 min read | Sep 19 | Olga Rogacka
What is Asynchronous Messaging & How to Use It in Customer Service
When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15... read more
Support3 min read | Jul 04 | Wojciech Pollok
SMS Communication in Customer Service
SMS (Short Messaging Service) is the most frequently used messaging system in America. According to a study by Simple Texting, nearly 26 billion SMS messages are sent... read more
Support7 min read | Jun 20 | Olga Rogacka and Kuba Rogalski
How to Use LiveChat Reports to Plan Your Customer Service
Team management isn't about bossing people around — but you already know that. It's mainly about planning your team's work and unlocking its full potential. Being a... read more
Grow8 min read | Jun 09 | Kuba Rogalski
Startup Incubator and Accelerator Are Not One and the Same
You want to start a business. Your idea of what your product or service will do is crystal clear. You’re excited about telling the world about it and selling it to your... read more
Connect11 min read | May 04 | Kasia Kowalska and Ania Rubkiewicz
Do You Use the Right Communication Channels To Reach Your Customers?
Regular communication with customers is crucial to maintaining high client satisfaction and boosting loyalty. However, since there are so many different ways of reaching... read more
