Business Communication Explained - Success by LiveChat®

Connect9 min read | Nov 22 | Wojciech Pollok

Live Chat Routing – Lead Customers in Distress to Their Heroes

If you're running a business, it's very likely that you've had to deal with incoming chat requests at some point. It's hard to deny that the chat widget has become a... read more

Support8 min read | Sep 19 | d.gawel

Improving Customer Response Time with Knowledge Base Software

Time is of the essence in customer service. Whether it comes to page loading speed, product and service delivery, or the responsiveness of a support team, time can make... read more

Support9 min read | Sep 19 | Kuba Rogalski

How Are Gen Z Customer Service Expectations Different From Other Generations?

Gen Zs and baby boomers can be as much as 60 years apart. Even if the youngest group isn’t the main generation you deal with today, they’ll become a major purchasing... read more

Connect7 min read | Sep 19 | Olga Rogacka

What is Asynchronous Messaging & How to Use It in Customer Service

When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15... read more

Support3 min read | Jul 04 | Wojciech Pollok

SMS Communication in Customer Service

SMS (Short Messaging Service) is the most frequently used messaging system in America. According to a study by Simple Texting, nearly 26 billion SMS messages are sent... read more

Support7 min read | Jun 20 | Olga Rogacka and Kuba Rogalski

How to Use LiveChat Reports to Plan Your Customer Service

Team management isn't about bossing people around — but you already know that. It's mainly about planning your team's work and unlocking its full potential. Being a... read more

Grow8 min read | Jun 09 | Kuba Rogalski

Startup Incubator and Accelerator Are Not One and the Same

You want to start a business. Your idea of what your product or service will do is crystal clear. You’re excited about telling the world about it and selling it to your... read more

Connect11 min read | May 04 | Kasia Kowalska and Ania Rubkiewicz

Do You Use the Right Communication Channels To Reach Your Customers?

Regular communication with customers is crucial to maintaining high client satisfaction and boosting loyalty. However, since there are so many different ways of reaching... read more

Grow11 min read | Apr 12 | Kasia Kowalska and Ania Rubkiewicz

Building Customer Relationships: How To Create the Best Customer Relationship Management Strategy

According to research by Datumize, 81% of companies with good customer relationships perform better than their competitors. The secret? In most cases, it comes down to... read more

Support16 min read | Mar 29 | Kasia Kowalska and Ania Rubkiewicz

Customer Success Management — All You Need To Know To Get It Right

According to research by Salesforce, 67% of customers admit that their expectations of receiving a good customer experience have increased drastically. This clearly shows... read more

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