Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
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Our brains don’t like the word “no.” If you were put into an MRI scanner and had that word flashed on a screen for less than one second, you’d see a sudden release of dozens of stress-producing hormones in your brain. These hormones immediately influence the normal functioning of... read more
Did you know that US businesses lose as much as $62 billion each year because of poor customer service? In fact, poor customer experience is one of the main reasons why customers leave a brand. This is true for businesses around the globe. Just imagine how much more business you... read more
There is nothing more important than good communication with your customers. Let us show you how to deliver the Wow from the beginning. watch now
Knowledge Pill
How recording RAW videos is helping Marcos deal with social distancing. watch now
Kuba discusses what it takes to build a rockstar customer support team and what you need to focus on to deliver excellent customer service. watch now
Incoming Chat
If you’re going to sell software that helps provide customer service, the customer service your company provides needs to be some of the best available. LiveChat’s Head of Support, Grzegorz Woźniczko, takes pride in the level of customer service provided at LiveChat. Recently, I... read more
Most of us are testing remote work right now, but if we want to keep working from home, we need to set some basics rules. Here they are. watch now
Episode 4 of Incoming Chat. Alex Wilson, VP of sales for LiveChat, opened up about the challenges of being a good salesman, creating a strong sales team, and the cultural differences that affect international companies. watch now
Incoming Chat
Afraid of Public Speaking? You are not alone! Learn to prepare for your keynote with this easy to follow Public Speaking tips watch now
Customer service is important at LiveChat in a couple of ways. First, we sell a SaaS solution to help companies provide top-notch customer service. Second, and just as important as the first reason, we pride ourselves on providing best-in-class customer service to our customers.... read more
There is always one, and we all had to deal with it once or twice in our lifetime. But we want to help you make sure you deal with that one difficult team member in a professional manner. watch now
Answering questions from your customers sometimes require a big fat NO. Marcos has some tips about how to make a negative answer sound positive. Fingers crossed. watch now
Knowledge Pill
Most companies have many different departments, like sales, human resources, marketing, customer service, and so on. Not so long ago, we didn't care that much about how they communicated with each other. A steady flow of information, or ways in which the work of one department... read more
Theodore Roosevelt was ahead of his time when he said, “The most important single ingredient in the formula of success is knowing how to get along with people.” Of course, Roosevelt couldn’t have predicted the rise of artificial intelligence (AI) and the advent of the very recent... read more
In 2023, email is still the major channel for customer support. That’s a fact. According to a HubSpot study, 62% of customers want to use email to communicate with companies. You know that we’re all about chatting, but we have to admit that email is an important element of any... read more
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