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Support

Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.

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Women in Tech: Insights from Anna-Paula Cederholm Play

Women in Tech: Insights from Anna-Paula Cederholm [Video]

We finally welcomed a guest back to our studio, and it was a pleasure to have Anna-Paula not only as the first one, but helping us understand what are the challenges women face when entering the world of Tech. She shares her story and delivers priceless advice for those of you... watch now

29 min watch
Video Incoming Chat
How Customer Service Can Make You Succeed Play

How Customer Service Can Make You Succeed [Video]

Customer service is so much more than just a department for complaints and answering calls from mad customers. In our new show, Guides to Success, we will show you how to strategize your customer service in a way that can make your brand unforgettable and help you make more money... watch now

13 min watch
Video Guides to Success
How to Use Positive Communication in Customer Service

How to Use Positive Communication in Customer Service

Our brains don’t like the word “no.” If you were put into an MRI scanner and had that word flashed on a screen for less than one second, you’d see a sudden release of dozens of stress-producing hormones in your brain. These hormones immediately influence the normal functioning of... read more

Avatar of Olga Rogacka
Olga Rogacka
7 minutes
Sep 4, 2020
Building and Leading a Sales Team with Alex Wilson Play

Building and Leading a Sales Team with Alex Wilson [Video]

Episode 4 of Incoming Chat. Alex Wilson, VP of sales for LiveChat, opened up about the challenges of being a good salesman, creating a strong sales team, and the cultural differences that affect international companies. watch now

25 min watch
Video Incoming Chat
How to Deal With a Difficult Team Member Play

How to Deal With a Difficult Team Member [Video]

There is always one, and we all had to deal with it once or twice in our lifetime. But we want to help you make sure you deal with that one difficult team member in a professional manner. watch now

2 min watch
Video Step Up

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