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Jack was indeed in a mess when he reached the customer care agent, seeking help to complete an online transaction that was held without any clear sort of a reason. The agents who spoke to him was not of a great help either as he spoke a language that was totally out of the way... read more
Support6 min read | Aug 24 | Natalia Misiukiewicz
Jack was in the nearby food store and he faced some problems while making a transaction on the service counter. He was clueless, why his credit card was not working,... read more
Support5 min read | Aug 19 | Natalia Misiukiewicz
CRM stands for Customer Relationship Management and by definition is an approach to managing a company's interaction with current and potential future customers. At... read more
Grow7 min read | Jul 22 | Natalia Misiukiewicz
Affiliate marketing is one of the most popular ways of making money online. It is about a relationship between three main parties: the affiliate (publisher), the merchant... read more
Support5 min read | Jul 18 | Natalia Misiukiewicz
Expectations for customer support and response times have become sky high. Even when you work at a small company with a tiny team, people are accustomed to fast responses... read more
Grow4 min read | Jul 15 | Natalia Misiukiewicz
The Web loves customer service stories which can be found across social media, but did you know that some of them would never see the daylight without social media... read more
Sell5 min read | Jun 27 | Natalia Misiukiewicz
Getting in touch with people, who’s never heard of you before is troublesome. One way of reaching out to customers is cold calling when a salesperson makes an unsolicited... read more
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