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Perspective-taking is our capacity to see the world from the view of the other person. It is our key skill, which helps us create successful relationships with our customers. By understanding someone else's viewpoint, we find out what they need and want from us, how are they... read more
Grow5 min read | Nov 13 | Natalia Misiukiewicz
Customer service work is a kind of activity that you wouldn't probably pick as a source of joy. As in any other job you eventually become overwhelmed, bored, unsatisfied... read more
Sell5 min read | Sep 27 | Natalia Misiukiewicz
We've just launched the LiveChat Affiliate Program so I thought it would be a good idea to share some handy tips with you on how to become a successful affiliate. For me,... read more
Grow6 min read | Jun 27 | Natalia Misiukiewicz
Making things happen requires vision and leadership. As opposed to managers, who focus on task accomplishment, leaders strive to inspire action and innovation. They’re... read more
Inside LiveChat®1 min read | Dec 11 | Natalia Misiukiewicz
In case your company has lots of customers from the entire world, we made special language improvement which will suit you perfectly. From now on, operators can easily... read more
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