Business Communication Explained - Success by LiveChat®

Connect5 min read | Apr 18 | Jacob Firuta

How to Organize Customer Support on Social Media

It’s been a long while since social media served only as a place for companies to share their ideas and wait for “Likes”. Now it’s one of the most important channels for... read more

Support7 min read | Mar 14 | Jacob Firuta

How Media Temple grows its customer service department

Delivering the same customer service standards becomes increasingly difficult as your company grows. More customers means more chats, tickets and calls. You need a plan... read more

Sell6 min read | Feb 27 | Jacob Firuta

4 Reasons Why You Need a Custom Chat Survey

Pre-chat surveys play an important role in helping your customers. It is your first opportunity to get some information about a client. You need to make the pre-chat... read more

Sell5 min read | Feb 21 | Jacob Firuta

How to Write a Product Review

Writing a product review for something you're trying to market is a proven way of getting new leads. However, with thousands of them popping up on the web every day, how... read more

Support4 min read | Feb 14 | Jacob Firuta

7 Ways to Properly Handle a Support Ticket

Handling a support ticket can get brutal. Whenever you think you're done, you get another one waiting in line. There's also the support ticket that nobody wants to touch... read more

Inside LiveChat®2 min read | Feb 07 | Jacob Firuta

Using LiveChat Shortcuts

Clicking between chats can get a little tiring after a while. You have to reach for your mouse, select another chat and then go back to typing. Imagine doing that every... read more

Support5 min read | Oct 16 | Jacob Firuta

New approach to in-app support

The idea of in-app support is pretty simple. Whenever you have a question when using an application, you can click one button to get instant help from a support agent. No... read more

Sell5 min read | Sep 27 | Natalia Misiukiewicz

LiveChat Affiliate Program

We've just launched the LiveChat Affiliate Program so I thought it would be a good idea to share some handy tips with you on how to become a successful affiliate. For me,... read more

Connect5 min read | Sep 14 | Jacob Firuta

Gaining Election Votes Through a Social Media Campaign

With less than two months to the end of the 2012 presidential campaign, both candidates are working hard in hopes that this work will translate into votes later on.... read more

Support7 min read | Aug 21 | m.maslon

Customer service styles: official or casual?

Great communication choices utilised by marketers should also be part of good customer service. Being official or casual is just the tip of the iceberg of possibilities... read more

success by LiveChat®

Recent articles