Business Communication Explained - Success by LiveChat®

Support5 min read | Oct 16 | Jacob Firuta

New approach to in-app support

The idea of in-app support is pretty simple. Whenever you have a question when using an application, you can click one button to get instant help from a support agent. No... read more

Sell5 min read | Sep 27 | Natalia Misiukiewicz

LiveChat Affiliate Program

We've just launched the LiveChat Affiliate Program so I thought it would be a good idea to share some handy tips with you on how to become a successful affiliate. For me,... read more

Connect5 min read | Sep 14 | Jacob Firuta

Gaining Election Votes Through a Social Media Campaign

With less than two months to the end of the 2012 presidential campaign, both candidates are working hard in hopes that this work will translate into votes later on.... read more

Support7 min read | Aug 21 | m.maslon

Customer service styles: official or casual?

Great communication choices utilised by marketers should also be part of good customer service. Being official or casual is just the tip of the iceberg of possibilities... read more

Connect4 min read | Aug 08 | Jacob Firuta

NASA’s Curiosity Rover takes on Social Media

The web population of the world had its fair share of breath-holding moments when we've all watched NASA's Curiosity Rover landing on Mars. An amazing feat that already... read more

Connect7 min read | Jul 26 | m.maslon

Customer Experience: Influencers and Strategies

A good customer experience can increase the length and value of any buyer-vendor relationship. In a marketplace, where every product has a better or cheaper substitute,... read more

Connect6 min read | Jul 12 | Jacob Firuta

How to Create an Interest Graph

There is one resource that always plays a role in modern businesses, a key element that often remains elusive and hard to come by. Information, the missing puzzle piece... read more

Grow6 min read | Jun 27 | Natalia Misiukiewicz

The Right Way to Lead Towards Innovation

Making things happen requires vision and leadership. As opposed to managers, who focus on task accomplishment, leaders strive to inspire action and innovation. They’re... read more

Connect5 min read | Jun 20 | Jacob Firuta

How to Make a Successful Follow Up

First impressions, as important as they are, don't always net you a lead or a sale. Nurturing your leads is as important as acquiring them. To make successful attempts at... read more

Support6 min read | Jun 06 | Jacob Firuta

How to Hire and Manage Outstanding Customer Service

In order to thrive in today's volatile economy, it's imperative to manage customer service departments with care and finesse. Tony D'Amato, portrayed by Al Pacino in "Any... read more

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