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Recent articles
Sell7 min read | Jan 13 | Justyna Polaczyk
What Your Customers Want in 2015
As 2014 ended, marketers discussed business trends for 2015. As always, their predictions seemed more or less accurate and, in most cases, terribly obvious. For example,... read more
Grow6 min read | Dec 22 | Olga Rogacka
Employee Appreciation: Creative Ways to Recognize Employees
No matter the job we have or the industry we work in – we are all hungry for praise and starving for honest appreciation. When was the last time you were appreciated? Or... read more
Grow4 min read | Dec 16 | Justyna Polaczyk
How to Create Sh***y Content: 7 Tips to Avoid
Have you ever wondered how the greatest newsletters and blog articles are born? Which spells are cast to make product descriptions as interesting as the greatest novels?... read more
Connect5 min read | Dec 03 | Justyna Polaczyk
Email Communication is Stronger than Ever
There was a time when email was in its heyday. When not having an email account meant that the world moves forward without you. But then, something has changed. Social... read more
Connect3 min read | Nov 27 | Jacob Firuta
How to Speed up Your Business Communication
If there is one universal mistake nearly all companies make, it would be writing too many emails. We were also guilty of this. We had too many ongoing email conversations... read more
Connect5 min read | Nov 25 | Olga Rogacka
How to Get Feedback from Customers Who Leave
Losing a client is something that every company has to face once in a while. In some cases, it might be extremely tough for the owner. If you’re a business owner, it’s... read more
Grow5 min read | Nov 13 | Natalia Misiukiewicz
In Pursuit of Joy at Work in Customer Service
Customer service work is a kind of activity that you wouldn't probably pick as a source of joy. As in any other job you eventually become overwhelmed, bored, unsatisfied... read more
Connect6 min read | Oct 14 | Olga Rogacka
Creating an Emotional Connection with Customers
Customers are no longer concerned merely to satisfy their basic needs. They want to take consumption process to a higher level - they want to have an emotional connection... read more
Support7 min read | Sep 09 | Olga Rogacka
How to Say NO to Customers Without Making Them Angry
When clients need to contact a company’s support, they always want to hear the yes answer to all their requests. But that’s not always possible, is it? We all take denial... read more
Support4 min read | Sep 03 | Tadeusz Rzewuski
Why I Dropped Supermarkets for Personal Service
Getting personal while doing business is far more valuable than simply meeting needs. It makes the customer's experience real, fresh and fruitful. You cannot script it.... read more
