Business Communication Explained - Success by LiveChat®

Grow5 min read | Nov 13 | Natalia Misiukiewicz

In Pursuit of Joy at Work in Customer Service

Customer service work is a kind of activity that you wouldn't probably pick as a source of joy. As in any other job you eventually become overwhelmed, bored, unsatisfied... read more

Connect6 min read | Oct 14 | Olga Rogacka

Creating an Emotional Connection with Customers

Customers are no longer concerned merely to satisfy their basic needs. They want to take consumption process to a higher level - they want to have an emotional connection... read more

Support7 min read | Sep 09 | Olga Rogacka

How to Say NO to Customers Without Making Them Angry

When clients need to contact a company’s support, they always want to hear the yes answer to all their requests. But that’s not always possible, is it? We all take denial... read more

Support4 min read | Sep 03 | Tadeusz Rzewuski

Why I Dropped Supermarkets for Personal Service

Getting personal while doing business is far more valuable than simply meeting needs. It makes the customer's experience real, fresh and fruitful. You cannot script it.... read more

Support12 min read | Aug 08 | Jacob Firuta

How to Create a Knowledge Base

There are few things that can save you as much effort and man-hours as having a functional knowledge base on your website. Without a knowledge base, your agents need to... read more

Support4 min read | Jul 31 | Jacob Firuta

How to Use Live Chat in the Forex Industry

In the round-the-clock world of forex trading, there is an exceptional demand for high quality customer service. Information is vital for traders and it has to be... read more

Sell3 min read | Jul 15 | Jacob Firuta

How to Improve Sales With Live Chat (Infographic)

Good customer service can go hand in hand with great sales results. You can improve sales significantly if you use chat to quickly resolve all the problems of your... read more

Sell3 min read | Jul 02 | Jacob Firuta

How to Optimize Your Call to Action to Get More Chats

Sometimes the slightest change on your website can make a huge difference. For example, if visitors are reluctant to start a chat with you, they may simply need a little... read more

Connect5 min read | Jun 12 | Jacob Firuta

Using various communication channels for customer service

The days when you could only call a company are long gone. Support provided via various communication channels like chat, email, phone and social media sites is a must... read more

Sell5 min read | Apr 29 | Jacob Firuta

How to Deal With Cart Abandonment Using Chat Invitations

Shopping carts are the worst place to lose a customer. You’ve spent hours preparing descriptions for items in your shop, only to lose a customer to a bad case of cart... read more

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