Business Communication Explained - Success by LiveChat®

Grow4 min read | Dec 16 | Justyna Polaczyk

How to Create Sh***y Content: 7 Tips to Avoid

Have you ever wondered how the greatest newsletters and blog articles are born? Which spells are cast to make product descriptions as interesting as the greatest novels?... read more

Connect5 min read | Dec 03 | Justyna Polaczyk

Email Communication is Stronger than Ever

There was a time when email was in its heyday. When not having an email account meant that the world moves forward without you. But then, something has changed. Social... read more

Connect3 min read | Nov 27 | Jacob Firuta

How to Speed up Your Business Communication

If there is one universal mistake nearly all companies make, it would be writing too many emails. We were also guilty of this. We had too many ongoing email conversations... read more

Connect5 min read | Nov 25 | Olga Rogacka

How to Get Feedback from Customers Who Leave

Losing a client is something that every company has to face once in a while. In some cases, it might be extremely tough for the owner. If you’re a business owner, it’s... read more

Grow5 min read | Nov 13 | Natalia Misiukiewicz

In Pursuit of Joy at Work in Customer Service

Customer service work is a kind of activity that you wouldn't probably pick as a source of joy. As in any other job you eventually become overwhelmed, bored, unsatisfied... read more

Connect6 min read | Oct 14 | Olga Rogacka

Creating an Emotional Connection with Customers

Customers are no longer concerned merely to satisfy their basic needs. They want to take consumption process to a higher level - they want to have an emotional connection... read more

Support7 min read | Sep 09 | Olga Rogacka

How to Say NO to Customers Without Making Them Angry

When clients need to contact a company’s support, they always want to hear the yes answer to all their requests. But that’s not always possible, is it? We all take denial... read more

Support4 min read | Sep 03 | Tadeusz Rzewuski

Why I Dropped Supermarkets for Personal Service

Getting personal while doing business is far more valuable than simply meeting needs. It makes the customer's experience real, fresh and fruitful. You cannot script it.... read more

Support12 min read | Aug 08 | Jacob Firuta

How to Create a Knowledge Base

There are few things that can save you as much effort and man-hours as having a functional knowledge base on your website. Without a knowledge base, your agents need to... read more

Support4 min read | Jul 31 | Jacob Firuta

How to Use Live Chat in the Forex Industry

In the round-the-clock world of forex trading, there is an exceptional demand for high quality customer service. Information is vital for traders and it has to be... read more

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