Business Communication Explained - Success by LiveChat®

Sell5 min read | Feb 21 | Jacob Firuta

How to Write a Product Review

Writing a product review for something you're trying to market is a proven way of getting new leads. However, with thousands of them popping up on the web every day, how... read more

Support4 min read | Feb 14 | Jacob Firuta

7 Ways to Properly Handle a Support Ticket

Handling a support ticket can get brutal. Whenever you think you're done, you get another one waiting in line. There's also the support ticket that nobody wants to touch... read more

Inside LiveChat®2 min read | Feb 07 | Jacob Firuta

Using LiveChat Shortcuts

Clicking between chats can get a little tiring after a while. You have to reach for your mouse, select another chat and then go back to typing. Imagine doing that every... read more

Support5 min read | Oct 16 | Jacob Firuta

New approach to in-app support

The idea of in-app support is pretty simple. Whenever you have a question when using an application, you can click one button to get instant help from a support agent. No... read more

Sell5 min read | Sep 27 | Margo Weglarz

LiveChat Affiliate Program

We've just launched the LiveChat Affiliate Program so I thought it would be a good idea to share some handy tips with you on how to become a successful affiliate. For me,... read more

Connect5 min read | Sep 14 | Jacob Firuta

Gaining Election Votes Through a Social Media Campaign

With less than two months to the end of the 2012 presidential campaign, both candidates are working hard in hopes that this work will translate into votes later on.... read more

Support7 min read | Aug 21 | Blazej Szperlinski

Customer service styles: official or casual?

Great communication choices utilised by marketers should also be part of good customer service. Being official or casual is just the tip of the iceberg of possibilities... read more

Connect4 min read | Aug 08 | Jacob Firuta

NASA’s Curiosity Rover takes on Social Media

The web population of the world had its fair share of breath-holding moments when we've all watched NASA's Curiosity Rover landing on Mars. An amazing feat that already... read more

Connect7 min read | Jul 26 | Blazej Szperlinski

Customer Experience: Influencers and Strategies

A good customer experience can increase the length and value of any buyer-vendor relationship. In a marketplace, where every product has a better or cheaper substitute,... read more

Connect6 min read | Jul 12 | Jacob Firuta

How to Create an Interest Graph

There is one resource that always plays a role in modern businesses, a key element that often remains elusive and hard to come by. Information, the missing puzzle piece... read more

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