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Read customer service, sales, and marketing stories on the LiveChat® blog.

Recent articles

Sell4 min read | Feb 29 | Justyna Polaczyk

The Alchemy of Ads: Jesus, Marvin and Legendary Man

Welcome to the fifth episode of The Alchemy of Ads! I’m quite sure you have already seen Best Super Bowl 50 commercials I’ve posted after a Big Game, so today we will... read more

Connect7 min read | Feb 26 | Justyna Polaczyk

Social Media Etiquette: Don’t Buy Twitter Followers

Are social media sites crucial to stay in touch with customers? Yes, they are. Do they help us with promoting our brand? Yes, they do. Do they help us with selling our... read more

Grow6 min read | Feb 25 | Jacob Firuta

3 Time Management Methods That Will Save You a Day (Pt 2)

With a few time management methods, getting a couple of extra hours of work in every week isn’t that hard. It may seem like a challenge at first, but it’s definitely... read more

Sell7 min read | Feb 23 | Olga Rogacka

How to Promote Yourself Without Feeling Exposed

No matter if you’re an entrepreneur running a business or a content specialist who writes about a product on a company’s website, I think it’s extremely important for you... read more

Sell8 min read | Feb 22 | Filip Jaskolski

How Marketing Automation Makes You More Human

UPDATE: You can easily automate what happens after a chat using channels like email, SMS, and Facebook ads. Join our webinar on integrating LiveChat with Autopilot or see... read more

Support11 min read | Feb 18 | Jacob Firuta

What Is Proactive Customer Service and Why It’s so Good for Business

When you want to help customers on your website, there are basically two ways you can go about it. On one hand, you can sit tight and respond to any questions customers... read more

Support6 min read | Feb 17 | Olga Rogacka

4 Types of Difficult Customers on Chat and How to Deal with Them

No matter how extraordinary a service you provide, somewhere along the way you will meet difficult customers. We know something about it. Difficult customers are as... read more

Support7 min read | Feb 15 | Justyna Polaczyk

Be Like Disney: Best Customer Service Training Ideas

Poor customer experience is more expensive than we think. 78% of consumers won’t make a purchase in your store if they’ve had a bad experience in the past. And, as you... read more

Grow9 min read | Feb 12 | Jacob Firuta

4 Time Management Tips That Will Give You an Extra Day (Pt I)

Do you ever feel like your work time is slipping through your fingers? That feeling you have at the end of the day, when there are still things to do but no time left to... read more

Sell6 min read | Feb 11 | Justyna Polaczyk

The Alchemy of Ads Special: The Best Super Bowl 50 Commercials

Super Bowl 50 is now officially a thing of the past. Denver Broncos took down Carolina Panthers, Lady Gaga sang the national anthem (and nailed it), Coldplay rocked the... read more

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