Business Communication Explained - Success by LiveChat®

Connect6 min read | Mar 28 | Olga Rogacka

Effective Unsubscribe Email Messages to Retain Subscribers

We usually put a lot of time and effort into creating great sales pitches to seduce new customers and sending sophisticated emails full of jokes to keep their attention... read more

Connect7 min read | Mar 24 | Justyna Polaczyk

Why You Should Use Social Media for Business

Launching an online store is like putting Rubik’s cube together. You cannot launch your website without having a beautiful copy and great images. Your potential customers... read more

Grow8 min read | Mar 17 | Justyna Polaczyk

How to be More Productive (and Less Busy)

The difference between being productive and being busy isn’t obvious at first sight. In both cases, you work up a sweat to get your tasks done, but only one way will lead... read more

Support6 min read | Mar 10 | Justyna Polaczyk

Improving Emotional Intelligence: Why It’s Important in Customer Service

When I was working in customer service, my greatest problem were emotions. When I was having a bad day (you know, one of those days with a high percentage of grumpy,... read more

Connect6 min read | Feb 28 | Olga Rogacka

5 Myths about Employee Engagement Most Bosses Believe (and How to Break Them)

Employee engagement definition can be explained in simple words: it’s the emotional commitment that employee has to the organization and its goals. It means that... read more

Grow6 min read | Feb 24 | Justyna Polaczyk

What is Fish! Philosophy and How It Can Change the Way You See Your Job

A couple of days ago I was buying some groceries in a quite crowded store. There were two cashiers and I was observing them because I was curious about the way they work.... read more

Connect4 min read | Feb 21 | Mary Walton

10 Ways To Improve The Online Customer Experience For Shoppers

There's more competition than ever online as you try to sell your goods. Customers are looking for more than just a utilitarian shopping site, they want an experience.... read more

Support5 min read | Feb 17 | Olga Rogacka

Customer Experience Quotes to Show Great Examples of “Going the Extra Mile”

It has been a long time since the last customer service quotes article. I hope you missed it! After all, what is better than a good dose of knowledge served in a concise... read more

Support7 min read | Feb 14 | Justyna Polaczyk

5 Best Customer Service Stories Ever to Cheer You up (Not Only) on Valentine’s Day

Customer service agent’s job is difficult, let us be honest. You have to know the product, company’s procedures and a couple of different systems. You have to be a... read more

Support9 min read | Feb 10 | Olga Rogacka

9 Steps to Create Amazing Live Chat Customer Experience

I could give you thousand reasons why amazing customer service is worth the effort. For example, better customer service is cheaper than any advertising, happy customers... read more

success by LiveChat®

Recent articles