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Read customer service, sales, and marketing stories on the LiveChat® blog.

Recent articles

Support15 min read | Jun 01 | Erik Totten

Providing Excellent Customer Service as a Mission: 1-on-1 with LiveChat’s Head of Support

If you’re going to sell software that helps provide customer service, the customer service your company provides needs to be some of the best available. LiveChat’s Head... read more

News2 min read | Jun 01 | David Street

The Basketball Hot Hand Debate Shows We Should Be Skeptical of Trends

Trends are trending. Business conversations all over the world stop when someone throws up a line graph and proclaims, “This is the 10-year trend. It even appears to be... read more

Inside LiveChat®0 min read | Jun 01 | Marcos Bravo

Why Chatbots Are Good for Your Business

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Connect10 min read | May 29 | Olga Rogacka

What Is Relationship Marketing and How Can You Improve It?

Relationship marketing is a form of marketing that focuses on customer retention and customer satisfaction rather than sales transactions. It differs from other forms of... read more

News2 min read | May 29 | David Street

News in a Number: The Business of Launching Astronauts

$31 million Savings per astronaut when NASA launches with SpaceX instead of the Russian space agency NASA and SpaceX will try again tomorrow to launch two American... read more

Grow7 min read | May 28 | Kuba Rogalski

How to Implement Digital Psychology Into Your Marketing: Anchoring, Commitment, and Loss Aversion

I’ve always wondered why people behave the way they do. I might have been in grade school when I first became aware of that. Back then, I was probably too young to... read more

ConnectSell0 min read | May 28 | Marcos Bravo

10 Steps to Achieve High Customer Satisfaction

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News2 min read | May 28 | David Street

A Rare Inside Look at a “Viral” Marketing Moment

The lights went out in the Superdome for 34 minutes. Super Bowl XLVII ground to a halt. But the Oreo marketing team kept working and came up with a clever tweet. Power... read more

News3 min read | May 27 | David Street

Junzi Kitchen Hints at What a Successful Restaurant Looks Like Post-Pandemic

Junzi Kitchen has three big disadvantages right now. It’s a restaurant. It’s in New York City. It sells Chinese food. The first two need no explanation. Chinese... read more

0 min read | May 27 | Marcos Bravo

Designing and Branding Companies with Parry Sondhi

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