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Read customer service, sales, and marketing stories on the LiveChat® blog.

Recent articles

News2 min read | Sep 24 | Erik Totten

Selling Used Cars Online From Vending Machines? Sure, It’s 2020

In another case of 2020 being, well, 2020, Carvana has seen its sales surge this year. The company’s stock increased by almost 31% after it announced that total revenue... read more

Connect8 min read | Sep 22 | Olga Rogacka

How to Say No to Feature Requests

Imagine you’re running an Italian restaurant. You’re serving only a few refined dishes based on recipes that were in your family for ages. People are frequently coming to... read more

News3 min read | Sep 17 | Erik Totten

Pandemic Pushes Surge in Freelance Economy

The number of freelancers, along with their share of the American economy, has surged in the last year. Freelance workers’ earnings accounted for $1.2 trillion in annual... read more

Grow8 min read | Sep 14 | Jacob Firuta

How to Build a Facebook Page for Your Business

Setting up a Facebook page for your business is a good way to start building your online presence and brand recognition. It allows you to show your business to a huge... read more

News3 min read | Sep 10 | Erik Totten

Like Everything Else, Black Friday is Changing in 2020

In the latest blow to the traditional Black Friday sales bonanza for retailers, home improvement giant Home Depot has canceled their Black Friday sale. However, don’t... read more

Grow0 min read | Sep 10 | Marcos Bravo

Know Your Enemy. Identifying Your Weaknesses.

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Grow10 min read | Sep 08 | Erik Totten

Trends in Remote Work, HR Tells Us What It All Means

Like many businesses and people, work for us at LiveChat changed considerably during the first part of 2020. We switched to remote work on March 12, and, since then,... read more

Support7 min read | Sep 04 | Olga Rogacka

How to Use Positive Communication in Customer Service

Our brains don’t like the word “no.” If you were put into an MRI scanner and had that word flashed on a screen for less than one second, you’d see a sudden release of... read more

News3 min read | Sep 03 | Erik Totten

Lockdowns See Lego Sales Surge

The Lego Group joins a list of companies that have not only been able to maintain during the pandemic but have also benefited from more people being at home. The Danish... read more

Sell0 min read | Sep 03 | Marcos Bravo

Content Strategy Insights with Erik Totten

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