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Communication
Working Together as a Team: How to Achieve it?
As Michael Jordan once said: “Talent wins games, but teamwork and intelligence win championships.” Working together as a team is essential, and it allows you to exchange ideas, create big projects, and follow through with established goals. So, how do you effectively work in a... read more
Navigating the World of Online Communication: the Pros, Cons, and Best Practices
Most of today’s communication happens online. It’s happening whether you’re asking your coworker when they’ll finish their task or if you’re chatting with a support agent to find out why your shipment is taking so long to arrive. Have you ever thought about how much we rely... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
Live Chat Routing – Lead Customers in Distress to Their Heroes
If you're running a business, it's very likely that you've had to deal with incoming chat requests at some point. It's hard to deny that the chat widget has become a staple of online communication and an integral part of modern website design. When in need, customers... read more
9 minutes
Nov 22, 2022
What is Asynchronous Messaging & How to Use It in Customer Service
When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15 minutes in a queue to talk to a CS agent? If there’s anything that could bring comfort in such situations,... read more
Do You Use the Right Communication Channels To Reach Your Customers?
Regular communication with customers is crucial to maintaining high client satisfaction and boosting loyalty. However, since there are so many different ways of reaching customers, you might be wondering, “Which option is best for me?” In today’s article, I’m going to talk about... read more
11 minutes
May 4, 2022
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Build Customer Relationships That Last With Our New Mailchimp Integration
Connecting with customers is easier than ever. With LiveChat, you can engage with visitors on your website, interact with buyers, and help customers right when they need you. The key to turning these interactions into lasting customer relationships is acting on all the... read more
How to Streamline the Marketing Process In Remote Work
The novel coronavirus pandemic is revamping the way we do business, affecting everything from where we work to our customers’ purchasing decisions. To continue thriving, the only way forward for businesses is to embrace the already growing trend of remote work. If you haven’t... read more
7 minutes
Dec 2, 2020
How to Say No to Feature Requests
Imagine you’re running an Italian restaurant. You’re serving only a few refined dishes based on recipes that were in your family for ages. People are frequently coming to your place and are enjoying the food from your limited menu. However, there’s a group of customers who often... read more
How to Use Positive Communication in Customer Service
Our brains don’t like the word “no.” If you were put into an MRI scanner and had that word flashed on a screen for less than one second, you’d see a sudden release of dozens of stress-producing hormones in your brain. These hormones immediately influence the normal functioning of... read more
What’s Asynchronous Communication and How Can It Help Increase Your Productivity?
Thousands of companies around the world switched to working remotely nearly six months ago. The majority of them were completely new to remote work. Obviously, it took some time to get used to the new normal caused by the COVID-19 pandemic. It was essential to realize that... read more
Receiving Feedback: Make the Most of the Feedback You Get at Work
Sharing our work with others requires courage. We have to embrace our vulnerabilities and approach receiving feedback with the right mindset. If you see feedback as a threat, you’re missing an opportunity to grow and learn. The key to successfully receiving feedback is... read more
How COVID-19 Has Changed Our Media Consumption
COVID-19 has changed our lives in more ways than we would have ever imagined. To stop the coronavirus from spreading, governments across the world recommended social distancing and have put many countries on lockdown. People have had to adapt to a new reality on many different... read more
7 Reasons Why Giving Feedback at Work Fails
Being part of a team comes with various responsibilities. Of course, you have to do your part, but what about supporting others? Being asked for feedback often causes stress and anxiety. It gets even worse if you haven’t been asked to provide it. How do you give feedback in a... read more
6 Tips to Optimize Your Small Business’s Communication During the COVID-19 Outbreak |Using ChatBot
The outbreak of COVID-19 has put plenty of businesses in a tight spot. No matter the size and industry, firms need to adjust their strategies to the changing market situation and government restrictions. Keeping existing workflows might be impossible, or at least very difficult.... read more
