Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
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Gen Zs and baby boomers can be as much as 60 years apart. Even if the youngest group isn’t the main generation you deal with today, they’ll become a major purchasing power over the next couple of years. What’s the best way to approach them, and how are they different from... read more
SMS (Short Messaging Service) is the most frequently used messaging system in America. According to a study by Simple Texting, nearly 26 billion SMS messages are sent every day in the USA. It’s a testament to their convenience since nearly everyone uses SMS at some point during... read more
3 minutes
Jul 4, 2022
Team management isn't about bossing people around — but you already know that. It's mainly about planning your team's work and unlocking its full potential. Being a support leader is a little like being a coach — a soccer coach, for instance. First, you plan your team's tactics.... read more
According to research by Salesforce, 67% of customers admit that their expectations of receiving a good customer experience have increased drastically. This clearly shows the growing importance of effective customer success management. Not only does it help to retain high... read more
16 minutes
Mar 29, 2022
Good customer service leads to good business results. There’s no denying that. And to deliver good customer service, you need a team of dedicated agents with a very specific skill set. There are a lot of customer service skills agents should master when working with customers... read more
We finally welcomed a guest back to our studio, and it was a pleasure to have Anna-Paula not only as the first one, but helping us understand what are the challenges women face when entering the world of Tech. She shares her story and delivers priceless advice for those of you... watch now
29 min watch
Incoming Chat
Customer service is so much more than just a department for complaints and answering calls from mad customers. In our new show, Guides to Success, we will show you how to strategize your customer service in a way that can make your brand unforgettable and help you make more money... watch now
13 min watch
Guides to Success
The holiday season is coming, and everyone is looking for the perfect gift. For ecommerce businesses, that time of year has always meant more customers, more money, and more work for support teams. It’s going to be even more challenging this year. To minimize their exposure to... read more
Do not forget that you also have a customer inside your organization. Plan and marketing for it too! watch now
2 min watch
RAW
Our brains don’t like the word “no.” If you were put into an MRI scanner and had that word flashed on a screen for less than one second, you’d see a sudden release of dozens of stress-producing hormones in your brain. These hormones immediately influence the normal functioning of... read more
Did you know that US businesses lose as much as $62 billion each year because of poor customer service? In fact, poor customer experience is one of the main reasons why customers leave a brand. This is true for businesses around the globe. Just imagine how much more business you... read more
There is nothing more important than good communication with your customers. Let us show you how to deliver the Wow from the beginning. watch now
4 min watch
Knowledge Pill
How recording RAW videos is helping Marcos deal with social distancing. watch now
2 min watch
RAW
Kuba discusses what it takes to build a rockstar customer support team and what you need to focus on to deliver excellent customer service. watch now
26 min watch
Incoming Chat
If you’re going to sell software that helps provide customer service, the customer service your company provides needs to be some of the best available. LiveChat’s Head of Support, Grzegorz Woźniczko, takes pride in the level of customer service provided at LiveChat. Recently, I... read more
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