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Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
Today, companies have access to more advanced enterprise technology than ever. Even so, the basic tenets for success remain simple enough. To prosper in the long term, your business needs an effective strategy that attracts new customers and retains your existing ones. The... read more
Every business wants to provide great customer service, but not all customers have a great experience. A well-structured customer service department is crucial for business success as it ensures customers receive quick and helpful responses. A clear structure helps customer... read more
Resolving customer issues swiftly can have massive results for your business. Higher customer satisfaction, retention, loyalty, and improved bottom line are just some of them. This is how powerful good customer service is. On the flip side, consider the fallout from poor... read more
Short quotes can be super powerful. They can capture big ideas in just a few words. Whether it's something touching, thoughtful, or just a reminder about something important, quotes are like little nuggets of wisdom. In this article, we're exploring inspirational customer service... read more
Collecting customer feedback gives you a real-time view of the satisfaction and preferences of your customers. Through feedback, you can adjust to market demands, identify areas that excel, and uncover problems that otherwise might not have been visible. Understanding why... read more
Customer engagement has emerged as an ideal factor for companies that foster enduring relationships with their clients. While the traditional focus leaned towards delivering quality products or services, modern analytics underscore the significance of sustained engagement in... read more
Working in customer service can be a difficult task, especially when having to deal with rude customers. Customer service representatives need to handle such situations with professionalism and composure. A crucial strategy is to demonstrate empathy and actively listen to the... read more
Social styles encompass an array of communication preferences and behavioral tendencies that shape how individuals engage and interact in virtual spaces. From assertiveness to adaptability, these styles influence everything from the tone of written communication to the level of... read more
Every time your business gains a new customer, there are two possible outcomes. Either you deliver on your promises, satisfying them and creating a repeat or loyal customer. Or you leave them disappointed and likely face negative publicity when they leave a poor review. ... read more
So, you’re getting ready for a customer service interview. If you’re nervous, that’s normal! By preparing for your interview, you’re giving yourself the best chance of landing the role. Your cover letter and resume already got you through the door, so you must... read more
Whether you're a seasoned industry professional or a newcomer, managing a successful ecommerce customer service can be… horrifying. Why? The sheer volume of customer inquiries, feedback, and support requests can quickly become overwhelming, especially for businesses operating on... read more
16 minutes
Apr 17, 2024
Ever find work hours disappear with admin tasks? Notice your website attracting clicks that never grow into leads? Yes, you studied for years to become an attorney, but running your own firm presents new challenges. With 54% of customers ignoring responses that take over... read more
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LiveChat University
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LiveChat University
