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Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
In a significant shift in customer service technology, Salesforce has announced its plan to retire key chat tools, including Salesforce Chat (formerly known as LiveAgent), Embedded Chat, and Service Chat, by February 2026. These legacy tools have long been essential for... read more
Ever feel like you're flying blind when it comes to managing your customer service team? You probably wish you could predict peak times for website visitors, know exactly how many agents you need, and quickly spot areas for improvement. Well, you're not alone. In this article,... read more
As customers increasingly seek real-time assistance and immediate solutions to their queries, live chat has emerged as a crucial tool for financial institutions. Unlike traditional support channels, best live chat software offers instant, efficient, and personalized... read more
Businesses need to engage with their customers in real-time to stay competitive and build strong relationships. One of the most effective ways to achieve this is through live chat. Live chat software enables businesses to communicate instantly with their website... read more
Businesses today, from local shops to large corporations, all face the same expectation: fast, personalized customer service. Imagine a tireless assistant, always ready to answer questions and track orders, allowing you to focus on what matters most. Customer service automation... read more
The future of retail is online. Ecommerce has drastically changed how people shop, with global sales figures growing each year. In 2024, it’s estimated that consumers will spend $6.3 trillion on ecommerce globally. For B2B transactions, ecommerce is even more valuable. A... read more
Customer service is a crucial factor in the customer’s decision to do business with a company. Salesforce research shows that 91% of customers are more likely to make another purchase after a positive customer service experience with a brand. Also, 78% are willing to forgive a... read more
Live chat is a powerful tool that can revolutionize customer service. It allows you to provide instant answers, build relationships, and boost engagement. It can also help you generate leads and qualify them for sales. In this article, we'll discuss the benefits of live chat and... read more
People write about great customer service all the time. Awesome support here, excellent customer service there. Don’t you think it’s pretty boring? I mean, I understand that a while ago it was trendy to raise customer service to a higher level, but it’s 2018, nearly every company... read more
Pre-written chat scripts enable you to deliver warm and effective replies quickly. They save time and cut costs, all while providing proactive customer service. In this article, you will learn chat scripts for various scenarios you may encounter when interacting with... read more
When customers interact with a company, they have preconceived notions about how that interaction will unfold, influenced by previous experiences, word of mouth, and marketing promises. These expectations are customers' standards and assumptions about the service they will... read more
Do you believe that having a great product is the key to financial success? Think again. The true secret to long-term business success lies not just in what you sell but in how you make your customers feel. This is where customer orientation comes into play—it can transform... read more
Running a business is a complicated affair. You have to juggle so many different responsibilities, from labor and logistics to market research and product development. However, despite the many ways entrepreneurs must split their attention, the recipe for success boils down... read more
Today, companies have access to more advanced enterprise technology than ever. Even so, the basic tenets for success remain simple enough. To prosper in the long term, your business needs an effective strategy that attracts new customers and retains your existing ones. The... read more
Every business wants to provide great customer service, but not all customers have a great experience. A well-structured customer service department is crucial for business success as it ensures customers receive quick and helpful responses. A clear structure helps customer... read more
