LiveChat helps you delight your customers and fuels your sales.

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales.

Trusted by 36,000+ companies

LiveChat helps you delight your customers and fuels your sales.

Sell

Sales is more than transactions. Each sale is an opportunity to create a lasting connection. In Sell we give you tips for online sales, lead generation, and customer retention. But we also want to show how sales is a part of outstanding customer service.

Preparing Your E-Commerce Site for the Mobile-First Index

With 2018 just around the corner, we wanted to make sure you were prepared for some big changes that are coming in the New Year. If you manage an ecommerce site, or you have clients who have an ecommerce site, this post is going to outline how you can be preparing now for... read more

Gavin Hirst
12 minutes
Dec 8, 2017

What is Customer Lifetime Value and Why You Should Care

I bet you are doing a great job measuring your business success. Most likely, you check up on your basic online store metrics frequently. There are about 30 key performance indicators for an e-commerce business you should be looking at. All of them are necessary and point out... read more

Kasia Perzyńska
8 minutes
Dec 5, 2017

How to Measure Customer Satisfaction

A long time ago, entrepreneurs were struggling to provide buyers with high-quality products and reasonable prices. While these elements of the business are still very relevant, they are gradually losing the race against customer satisfaction. Namely, recent surveys revealed that... read more

Rachel Bartee
6 minutes
Dec 4, 2017

Inbound and Outbound Lead Generation Explained

Ah, lead generation! The cause of countless migraines among both, starting and experienced entrepreneurs. It’s a never-ending struggle to find more prospects, make them interested in your offer and - in the end - make a business flourish. There are so many lead generation... read more

6 minutes
Nov 10, 2017

An Ultimate Guide to Use Paid Search and SEO Together

To the novice advertiser, it might not seem like SEO and paid search (PPC) have a lot to do with each other. After all, PPC is all done through Google Adwords, while SEO is an all-encompassing process that takes weeks and even months to yield results. alt In reality, the two are... read more

Peter Dulay
6 minutes
Nov 9, 2017

How To Optimize Your Checkout For Better Mobile Conversion

More and more shoppers are doing their online shopping through their mobiles. After all, why fire up the PC or the laptop, when you have a perfectly good mini computer in your back pocket? For you as an online vendor though, this means that you need to optimize the checkout... read more

Brenda Berg
9 minutes
Oct 31, 2017

Email Marketing Best Practices: How to Write Emails For Effective Lead Generation

When it comes to online marketing, there are always so many methods and opportunities to talk about. The game changes every day, and it is quite a challenge to keep track of everything that is going on. Yet, some things just remain there over time, like the efficiency of email... read more

Kevin Nelson
7 minutes
Oct 24, 2017

How to Apply The Black Swan Theory to Your Content Marketing Plan

Philosopher and essayist David Hume once said: “No amount of observations of white swans can allow the inference that all swans are white, but the observation of a single black swan is sufficient to refute that conclusion.” More often than not, we marketers are rationalists. We... read more

Lesley Vos
5 minutes
Sep 15, 2017

Better Than A Thousand Words: Boost Your Site’s Conversion by Using Images

Does using images on your site really boost conversion? Short answer — YES, it does. But there’s more to this story than meets the eye. For one, it’s not enough to slap pretty pictures on your site if they’re only around for decoration. According to eye-tracking studies by the... read more

Mike Hanski
5 minutes
Sep 7, 2017

5 Awesome Use Cases of Chatbots in Ecommerce

Long gone are the days of the old-style chatbots on sites like AOL Messenger. Many of us remember how poorly programs of the past rendered human speech, but in the decades since, live chat has come on leaps and bounds. In fact, some AI programs are so advanced, it can be hard to... read more

4 minutes
Aug 15, 2017

The Ultimate Guide for Using Reddit to Help Your Small Business

Even though it often gets lumped into the same category as all the other social media platforms like Facebook, Twitter, or Instagram, Reddit is rather different. Not just in terms of looks and functionality, but also in terms of its users, which it has plenty of, whose visits... read more

Brenda Savoie
8 minutes
Jul 26, 2017

6 Tools That Will Help You Increase Your Customer Acquisition Rate

Acquiring new customers is never easy. It is a huge battlefield and every day there is a new enemy trying to take your piece of the cake. Thankfully, there are several tools that can help you increase customer acquisition rates by helping you understand your market as well as... read more

Khyati Sehgal
9 minutes
Jul 12, 2017

A Complete Guide to Skyrocket Your SAAS Sales

The SAAS industry has experienced continuous growth over the years and is only going to grow bigger. The public cloud market alone is expected to be worth more than $100 billion in 2017, according to Statista. But a growth in market or industry size doesn’t necessarily translate... read more

6 minutes
Jun 23, 2017

7 Marketing Automation Tools That Will Make Your Social Enterprise More Efficient

In order to raise the awareness of your enterprise and achieve all those goals, you set out for yourself and the company you have to focus more on marketing tools. We are led to believe that software and platforms for marketing purposes are only suitable for big companies, but... read more

Lucy Benton
6 minutes
Jun 20, 2017