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Sometimes you need an extra hand in your business and bots are here to help. Learn more about chatbots and how you can use them. watch now
3 min watch
Knowledge Pill
Shortly after our team entered the #stayhome reality, we realized that unlike many other organizations, we are quite lucky. We were well prepared to switch to remote work, and our company was not economically impacted by these extraordinary circumstances. But we felt that we... read more
3 minutes
May 26, 2020
New reality crawled into our lives. Those of you who are doing your best to keep your business going probably have had to adjust to a new way of working and connecting with both teammates and customers. That means that you may be in the middle of trying out different tools for... read more
There is no question that data security is important. If you run an online-related business, you should know how to apply good data security standards for your company. It was a difficult process for us, and now we’re ready to share that experience with you. Let’s start... read more
4 minutes
May 7, 2020
Rebranding is always a tough decision. Especially when you’re about to replace your logo after showing it to millions of users over 10 years. Eventually, we decided to go through with it. Here’s why and how. This is another step that is a part of a bigger design change. Last year... read more
4 minutes
Apr 15, 2020
The outbreak of COVID-19 has put plenty of businesses in a tight spot. No matter the size and industry, firms need to adjust their strategies to the changing market situation and government restrictions. Keeping existing workflows might be impossible, or at least very difficult.... read more
Two weeks have passed since the LiveChat, ChatBot, and HelpDesk team began to work remotely. It’s a completely new experience for us because, until recently, we only worked in the office. We strongly believe in teamwork and like all the random conversations that happen in our... read more
With closed schools, canceled events, and the government’s recommendations to stay at home, our company decided to switch to remote work. Last Wednesday, our leaders recommended that we work from home, and we took their advice. The next day, almost everyone had “working... read more
These are not easy times for many businesses. If your company is affected by these extraordinary circumstances, LiveChat wants to support you as much as possible. When online communication is taking the lead, we will do our best to help you stay connected with your customers, no... read more
As you might have noticed, we moved things around in the Reports section. Now, there are five categories, plus the summary and data export. Don’t worry, all reports are still there, we just wanted to make it easier for you to find a specific type of information. For example, in... read more
4 minutes
Dec 12, 2019
Many awesome products we use have plenty of features which sometimes we don’t realize. Just recently I found out that if we mistype a digit in an iPhone calculator, there’s no need to cancel with “C” or “AC” and start all over again. Swiping left or right at the top of the screen... read more
Hey you, Manager! Ever wondered how to encompass people working on a chat? Or do you prefer leaving them all alone because they handle customers well anyway? They probably do, since chatting is easy. But with your help, it can be more efficient, and lead to better support and... read more
It doesn't matter if your customer service team consists of 2 or 22 people – you can always try something new to make their work more efficient. To help you with that, we’ve prepared a brand new series on our Blog: LiveChat for Managers. Blog posts in this series are dedicated to... read more
The story of chat.io is coming to an end, but don’t take this the wrong way. For us, this is a new start. We based chat.io on the bold idea of creating a platform that, thanks to its API, enables users to customize the tool to their preferences and needs (even the most specific... read more
5 minutes
Apr 10, 2019
Got 10 minutes to spare to get more chats? If you are running several websites, you can chat with visitors from all of them using a single LiveChat account. Just imagine how much additional chats you can get. Each website can have its own unique chat window and you can run... read more
