Connecting with customers means good communication – for advertising, marketing, social media, and even among your team. In Connect we dig into the most important strategies, methods, and trends and tell you how to better get your point across.
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Positive customer service phrases make customers feel like you're their friend who can solve their problems. From the moment the chat begins to the moment it ends, specific phrases used by customer service agents play a critical role in guiding, assisting, and resolving... read more
Have you ever been part of a team where everything just clicked? The kind of team where everyone worked together seamlessly, and success seemed to come effortlessly? It's an incredible feeling. The good news is you can create that feeling of synergy and collaboration with your... read more
Most of today’s communication happens online. It’s happening whether you’re asking your coworker when they’ll finish their task or if you’re chatting with a support agent to find out why your shipment is taking so long to arrive. Have you ever thought about how much we rely... read more
If you're running a business, it's very likely that you've had to deal with incoming chat requests at some point. It's hard to deny that the chat widget has become a staple of online communication and an integral part of modern website design. When in need, customers... read more
9 minutes
Nov 22, 2022
When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15 minutes in a queue to talk to a CS agent? If there’s anything that could bring comfort in such situations,... read more
Regular communication with customers is crucial to maintaining high client satisfaction and boosting loyalty. However, since there are so many different ways of reaching customers, you might be wondering, “Which option is best for me?” In today’s article, I’m going to talk about... read more
11 minutes
May 4, 2022
You start your shift and before you realize it, you're swamped with so many chats you don't even have time to make a cup of coffee. And the worst part? Most of those chats are about the same thing, and you have to type the same message over and over again. Customer service... read more
9 minutes
Apr 25, 2022
When working in customer service, you won’t be dealing only with different types of customers in sales situations. A bulk of customer service agents’ work will be dealing with a variety of customers who have a problem. They won’t necessarily bring in new business, but you have to... read more
Imagine you’re walking back home from work and you meet two strangers at different times, each of them asking for help. The first guy goes, “Hey, you! Come here and help me!” while the other starts with “Hey there, can you help me, please?” Whom would you be more inclined to... read more
When was the last time you felt appreciated as a customer or showed customer appreciation? How do you even do that? Do you just say, “Thanks for shopping with us!” Or is there some hidden meaning behind this term? One way or another, you need to be aware that appreciation plays a... read more
We wanted to talk about how comedy can be applied to marketing actions, but we went down the rabbit hole so much that we rediscover more about understanding your customer, their journey, and the process of creating marketing strategies for individual brands. A great conversation... watch now
50 min watch
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As marketers or business owners, we know that attracting new customers and retaining current ones is hard (and exciting). In fact, 61% of marketing pros admit that they struggle with generating traffic and leads. The good news is, by using the right marketing collateral you can... read more
10 minutes
Jun 9, 2021
If you’re an ecommerce store owner, you can’t wait around for leads to come to you. If you want to succeed, you need to reach out to potential customers and promote your business across multiple channels. The more effective your promotion tactics, the better your store will... read more
8 minutes
Apr 8, 2021
Over the last year, remote work has taken the world by storm. Before the pandemic, only 3.6% of the U.S. workforce was working remotely half of the time or more. However, times have clearly changed. Those numbers have surged upwards in a way no one could have predicted in 2019.... read more
Creating content just for the sake of it is a waste of time. If you’ve been creating content without a plan to support it, you’re in for an unpleasant surprise. That surprise is a lack of customers even though you thought you did everything in your power to attract them to your... read more
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