Content Writer
Imagine you’re browsing an online store and get stuck. Maybe you have a question about shipping, or a promo code isn’t working. You spot a chat icon, open it, and within moments, a friendly support agent is guiding you through the issue. It's fast, helpful, and surprisingly... read more
Connect15 min read | May 07 | Sylwia Kocur
You’ve probably seen it: that little chat bubble popping up in the corner of a website, offering help in real time. And when it’s done right, it’s magic. Quick answers,... read more
Support19 min read | May 06 | Sylwia Kocur
Think about the last time you had a question while shopping online or browsing a service. Did you want to wait hours for an email response or sit through hold music on... read more
Connect10 min read | May 05 | Sylwia Kocur
It was 4:58 p.m. on a Friday when Mia, a customer support lead at a fast-growing tech company, noticed something odd. Despite hiring new agents to handle calls, call... read more
Connect20 min read | Apr 30 | Sylwia Kocur
If you're running more than one website, you already know that juggling customer conversations can feel like hosting three parties without spilling your drink. Whether... read more
Support21 min read | Apr 30 | Sylwia Kocur
Have you ever found yourself typing the same customer support reply over and over again? If so, you're not alone. Typing the same message multiple times a day can tax not... read more
Connect11 min read | Apr 25 | Sylwia Kocur
Live chat has emerged as one of the most preferred and powerful channels for customer support. Whether it’s a quick question, a product issue, or a complex service... read more
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