If you’re like most people, you probably think you don’t have enough time in a day to do everything you want. I’m not surprised - after all, productivity is now the latest trend. We all want to squeeze as much as we can out of our days, but still wish it has more hours. We even... read more
9 min read | Dec 16 |
When you hear about live chat, you probably think it’s the tool customers use when they have a question. That’s true, but that’s just a part of it. You need to think of... read more
6 min read | Dec 09 |
So it happened. A customer fell in love with your product, you made a deal, signed a contract, and now you both hope for many years together. But along the way, it’s easy... read more
6 min read | Dec 02 |
During Black Friday and Cyber Monday it was easy to encounter difficult customers who wanted to get their deal “right now,” or didn't believe a product was already out of... read more
6 min read | Nov 21 |
In my latest post I wrote about why customer service is important, in this post I would like to tell you how you can take advantage of a personalization to create an even... read more
4 min read | Oct 26 |
Every day we are exposed to hundreds of marketing messages. Being receptive to all of them would be mental chaos. That’s probably why 200 million people worldwide... read more
6 min read | Oct 21 |
Times when companies used surveys that include tons of questions about a product or service are gone for good. Customers don’t have time to answer these and managers to... read more
