During the day I write about customer service, online business and the best use of LiveChat. But after work I like to go out and take a look around at the things that can be improved in customer experience. You can’t really blame me, can you? Restaurants, coffee shops, airports,... read more
8 min read | Jan 05 |
One of the possible outcomes of installing LiveChat on your website is getting more customers out of it. No matter if you're in the industry in which sales almost drives... read more
5 min read | Nov 27 |
For new employees, talking with customers on chat can be a real nightmare. Not only do they need to get to know the product as fast as you can, but also need to learn how... read more
7 min read | Nov 07 |
How many times have you had an amazing idea right before you fall asleep and you were so sure, you’re gonna remember it the next day but then you woke up and boom! All... read more
5 min read | Sep 28 |
When you’re out of the office or you’re asleep, chances are you set up an offline form on your website. This way, customers can leave you their contact details and ask a... read more
7 min read | Sep 05 |
Do you ever feel that your tasks have control over you, instead of you controlling your tasks? As we build our careers, it often turns out we know what we have to do, yet... read more
6 min read | Aug 28 |
If you haven’t got a chance to have at least 10 chats on your website, you probably don’t realize how LiveChat works and how much it can do for you. After analyzing our... read more
