Companies that take customer service seriously and make it a priority in the early stages of existence, shouldn’t forget about customer success management. It’s often mistaken with customer support, so let’s clarify. Customer success management is the next layer on the top of a... read more
7 min read | Aug 16 |
Every time I sit down to write this post, I’m distracted by a message from my colleague about this thing I need to hear, a notification about the package that came, or a... read more
7 min read | Jun 19 |
If there’s one perfect customer support software for all the businesses out there, that’s LiveChat. Obviously, I’m kidding. We love our tool, but let’s face it - people... read more
10 min read | May 25 |
4 years ago, I was given the challenge to write my first article for the LiveChat Blog. The subject of the post was supposed to be about customer service. I dug a little... read more
6 min read | Mar 13 |
Having an online business is challenging. You need to staff your website with the high-quality content and great graphics or photos. You need to come up with ideas to... read more
6 min read | Feb 21 |
The biggest mistake we all make that causes tons of other issues along the way is this: we don’t ask questions. What do we do instead? We assume. We hear what people say... read more
8 min read | Feb 06 |
As you gain more customers, you may think that you need more people to handle chats, answer phones and cover emails. This would result in your customer support team... read more
