Content Marketing Specialist, Success
4 years ago, I was given the challenge to write my first article for the LiveChat Blog. The subject of the post was supposed to be about customer service. I dug a little to come up with something worth reading. What came to my mind was that customers behave like kids sometimes.... read more
Sell6 min read | Mar 13 | Olga Rogacka
Having an online business is challenging. You need to staff your website with the high-quality content and great graphics or photos. You need to come up with ideas to... read more
Connect6 min read | Feb 21 | Olga Rogacka
The biggest mistake we all make that causes tons of other issues along the way is this: we don’t ask questions. What do we do instead? We assume. We hear what people say... read more
Support8 min read | Feb 06 | Olga Rogacka
As you gain more customers, you may think that you need more people to handle chats, answer phones and cover emails. This would result in your customer support team... read more
Support8 min read | Jan 16 | Olga Rogacka
During the day I write about customer service, online business and the best use of LiveChat. But after work I like to go out and take a look around at the things that can... read more
Sell8 min read | Jan 05 | Olga Rogacka
One of the possible outcomes of installing LiveChat on your website is getting more customers out of it. No matter if you're in the industry in which sales almost drives... read more
Grow5 min read | Nov 27 | Olga Rogacka
For new employees, talking with customers on chat can be a real nightmare. Not only do they need to get to know the product as fast as you can, but also need to learn how... read more
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