Content Writer
A customer journey map is a way to graphically present the whole experience of your customer when he interacts with your business. This means illustrating his whole journey – from finding out about you to buying from you and beyond. The purpose of the customer journey map is to... read more
Connect4 min read | Nov 21 | Natalia Misiukiewicz
Customer Experience Managers (CXM or CEM for short) have recently raised as one of the top priority positions in many international companies. While the processes and job... read more
Sell6 min read | Nov 09 | Natalia Misiukiewicz
To the novice advertiser, it might not seem like SEO and paid search (PPC) have a lot to do with each other. After all, PPC is all done through Google Adwords, while SEO... read more
Support5 min read | Oct 20 | Natalia Misiukiewicz
Some time ago, our support team and I were sitting and talking in our office, discussing how to better support our customers. The idea of adding live chat to our website... read more
Sell5 min read | Sep 07 | Natalia Misiukiewicz
Does using images on your site really boost conversion? Short answer — YES, it does. But there’s more to this story than meets the eye. For one, it’s not enough to slap... read more
Support9 min read | Aug 01 | Natalia Misiukiewicz
There’s a lot of mess around the term “self-learning chatbot”. Many people do think that self-learning chatbots are direct predecessors of such an AI that is depicted in... read more
Sell9 min read | Jul 12 | Natalia Misiukiewicz
Acquiring new customers is never easy. It is a huge battlefield and every day there is a new enemy trying to take your piece of the cake. Thankfully, there are several... read more
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