People are getting used to using AI to do tasks for them. Nearly one in four consumers — and almost one-third of Gen Z — are already comfortable having AI handle their shopping. The popularity of AI tools shows just how fast things are changing. In January 2025, ChatGPT became... read more
18 min read | Mar 19 |
If your customers struggle to reach you and you don’t fix it, your business won’t last. Having a great product or service is essential, but if you think it will sell... read more
16 min read | Mar 12 |
AI is transforming customer service, but not in a way that eliminates jobs. Instead, it’s making work easier by handling repetitive tasks such as resetting passwords or... read more
20 min read | Mar 06 |
What do you do when a three-year-old tells you your tiger bread is mislabeled? If you’re Sainsbury’s, you listen — and then you actually change the name. Instead of... read more
18 min read | Mar 03 |
Running a small business is tough, but the right customer relationship management (CRM) can make it easier. Just ask Shanterria Earley, founder of Travel Divas. What... read more
32 min read | Feb 21 |
Ever had a frustrating live chat experience where the agent’s response felt robotic or unhelpful? You’re not alone. Studies show that 79% of customers prefer live chat... read more
25 min read | Feb 19 |
Getting ready for a customer service interview? You’re in the right place. Customer service is all about solving problems, staying patient, and keeping customers happy —... read more
