Data Analyst, LiveChat
When we want to improve, we look for good examples. And if you want to improve your customer service, it’s hard to find a better example than Buffer. Want to learn from the best? See what they do, how they do it and what makes Buffer customer service so darn good. Connect with... read more
Sell7 min read | Oct 08 | Jacob Firuta
Creating the perfect call to action can mean the difference between a business success and a complete flop. How do you make sure that the message you use will spring... read more
Grow8 min read | Sep 16 | Jacob Firuta
The best way to tell if a business is reliable is to observe how they act when everything is falling apart. And I’m talking end-of-the-world disaster here. For an airline... read more
Support4 min read | Aug 19 | Jacob Firuta
We often get asked through our chat if we charge anything for weekend support. It’s always really strange, because it’s business as usual for us. Our team is prepared to... read more
4 min read | Aug 19 | Jacob Firuta
We often get asked through our chat if we charge anything for weekend support. It’s always... read more
13 min read | Jul 30 | Jacob Firuta
You can upgrade your good customer service to great by speeding up your support. After... read more
5 min read | May 18 | Jacob Firuta
To create good customer service, you first need to know what needs improving. Customer... read more
Support4 min read | Aug 19 | Jacob Firuta
We often get asked through our chat if we charge anything for weekend support. It’s always really strange, because it’s business as usual for us. Our team is prepared to... read more
Support13 min read | Jul 30 | Jacob Firuta
You can upgrade your good customer service to great by speeding up your support. After all, fast communication is one of the most important customer service skills. It’s... read more
Connect5 min read | May 18 | Jacob Firuta
To create good customer service, you first need to know what needs improving. Customer feedback is your go-to source of knowledge in this case. It’s the gas that will... read more
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