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When working in customer service, you won’t be dealing only with different types of customers in sales situations. A bulk of customer service agents’ work will be dealing with a variety of customers who have a problem. They won’t necessarily bring in new business, but you have to... read more
Support8 min read | Nov 25 | Jacob Firuta and Kuba Rogalski
Good customer service leads to good business results. There’s no denying that. And to deliver good customer service, you need a team of dedicated agents with a very... read more
Grow7 min read | Nov 12 | Jacob Firuta and 3 others
How do you determine customer success? Do you need a group of metrics specifically chosen for your business? Or maybe there’s one perfect metric that tells us everything... read more
Grow8 min read | Sep 14 | Jacob Firuta
Setting up a Facebook page for your business is a good way to start building your online presence and brand recognition. It allows you to show your business to a huge... read more
8 min read | Sep 14 | Jacob Firuta
Setting up a Facebook page for your business is a good way to start building your online... read more
12 min read | Jun 26 | Jacob Firuta and Kuba Rogalski
According to Investopedia, churn rate, also known as attrition rate, “Is the rate at which... read more
7 min read | Dec 14 | Jacob Firuta
Being a customer service representative is a huge responsibility. When working in customer... read more
Grow8 min read | Sep 14 | Jacob Firuta
Setting up a Facebook page for your business is a good way to start building your online presence and brand recognition. It allows you to show your business to a huge... read more
Grow12 min read | Jun 26 | Jacob Firuta and Kuba Rogalski
According to Investopedia, churn rate, also known as attrition rate, “Is the rate at which customers stop doing business with an entity. It is most commonly expressed as... read more
Support7 min read | Dec 14 | Jacob Firuta
Being a customer service representative is a huge responsibility. When working in customer service, you are the face of a company. Customers who will think about the... read more
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