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Erik Totten

Erik Totten

Former Content Specialist & Editor, Success

My articles

Status Quo = Status No: Decision-Making in the Digital Age

Grow19 min read | May 19 | Erik Totten

Status Quo = Status No: Decision-Making in the Digital Age

Making decisions and implementing changes are in the job description for leaders and managers. Mistakes can often be corrected, but being indecisive and not being able to... read more

Finding Success During the Crisis: PepsiCo’s Snack Attack Outperforms Coca-Cola

News3 min read | May 19 | Erik Totten

Finding Success During the Crisis: PepsiCo’s Snack Attack Outperforms Coca-Cola

PepsiCo recently announced its first-quarter earnings report with higher than expected gains across most of its portfolio. The announcement came as a surprise to many on... read more

Finding Success During the Crisis: Nintendo Sees Sales Jump

News3 min read | May 18 | Erik Totten

Finding Success During the Crisis: Nintendo Sees Sales Jump

Japanese video-game manufacturer, Nintendo Co., has seen a surge in sales in recent months. Many of those sales have been for the popular Switch gaming platform and games... read more

Finding Success During the Crisis: Nintendo Sees Sales Jump

News3 min read | May 18 | Erik Totten

Finding Success During the Crisis: Nintendo Sees Sales Jump

Japanese video-game manufacturer, Nintendo Co., has seen a surge in sales in recent months. Many of those sales have been for the popular Switch gaming platform and games... read more

11 (Ethical) Ways to Collect Customer Data

Sell5 min read | May 15 | Erik Totten

11 (Ethical) Ways to Collect Customer Data

Big data is BIG. According to a study by IBM, 90% of all the existing data in the entire world has been created in just the last two years. 2.5 quintillion (that’s 2.5... read more

Building Relationships = Customer Success: 1-on-1 with a Customer Success Manager

Support15 min read | May 04 | Erik Totten

Building Relationships = Customer Success: 1-on-1 with a Customer Success Manager

Customer service is important at LiveChat in a couple of ways. First, we sell a SaaS solution to help companies provide top-notch customer service. Second, and just as... read more

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