Erik Totten
Former Content Specialist & Editor, Success
My articles
News2 min read | Jul 10 | Erik Totten
Alphabet’s Loon Begins Commercial Internet Service Beamed From Balloons in Kenya
In a first, Alphabet-owned Loon recently began beaming commercial internet service from balloons over the African nation of Kenya. The balloons, roughly the size of a... read more
Grow7 min read | Jul 08 | Erik Totten
Starting an HR Department, Managing Unprecedented Growth, and the Future of HR: 1-on-1 with LiveChat’s Chief People Officer
We all know that HR provides a critical role for businesses and employees. While their responsibilities vary from business to business, they often handle the recruiting... read more
Sell7 min read | Jun 19 | Erik Totten
10 Steps to Make the Ecommerce User Experience as Satisfying as an In-Store Experience
People are changing their shopping habits. These changes were trending before 2020, but, with the multitude of challenges retailers have faced this year, many of those... read more
Sell
7 min read | Jun 19 | Erik Totten
10 Steps to Make the Ecommerce User Experience as Satisfying as an In-Store Experience
People are changing their shopping habits. These changes were trending before 2020, but,... read more
Connect
10 min read | Jun 09 | Erik Totten
The Rise of Videoconferencing: Options, Dos, Don’ts, and Best Practices
For many of us, videoconferences and virtual meetings were something we participated in... read more
Support
15 min read | Jun 01 | Erik Totten
Providing Excellent Customer Service as a Mission: 1-on-1 with LiveChat’s Head of Support
If you’re going to sell software that helps provide customer service, the customer service... read more
Sell7 min read | Jun 19 | Erik Totten
10 Steps to Make the Ecommerce User Experience as Satisfying as an In-Store Experience
People are changing their shopping habits. These changes were trending before 2020, but, with the multitude of challenges retailers have faced this year, many of those... read more
Connect10 min read | Jun 09 | Erik Totten
The Rise of Videoconferencing: Options, Dos, Don’ts, and Best Practices
For many of us, videoconferences and virtual meetings were something we participated in occasionally or even rarely. That is no longer the case. With more and more people... read more
Support15 min read | Jun 01 | Erik Totten
Providing Excellent Customer Service as a Mission: 1-on-1 with LiveChat’s Head of Support
If you’re going to sell software that helps provide customer service, the customer service your company provides needs to be some of the best available. LiveChat’s Head... read more