Business Communication Explained - Success by LiveChat®

Support4 min read | Aug 19 | Jacob Firuta

The Great Premium Support Hoax

We often get asked through our chat if we charge anything for weekend support. It’s always really strange, because it’s business as usual for us. Our team is prepared to... read more

Support13 min read | Jul 30 | Jacob Firuta

Improve Communication Skills for Customer Service

You can upgrade your good customer service to great by speeding up your support. After all, fast communication is one of the most important customer service skills. It’s... read more

Support11 min read | Jul 15 | Olga Rogacka

What is CQ and why is it essential for successful customer support

The ability to stay cool when situation becomes challenging requires a great degree of personal control. But, what’s most important in today’s customer service... read more

Grow5 min read | Jun 23 | m.maslon

Let your personality shine through your business

Many businesses hide themselves behind stock photos, soulless copy and scripted conversations. Yawn... they are boring. But, there are other businesses, the brave ones,... read more

Grow10 min read | Jun 15 | Justyna Polaczyk

Become a Hero Your Customers Deserve: Adam Toporek Interview

What makes great customer service? Is it the customer-centric attitude? Is it about changing bad customer experience into a good one? Or maybe it all comes down to... read more

Support6 min read | Jun 01 | Justyna Polaczyk

Trollbusters: How to Deal with Unwanted Chats

The internet is a great place for people who like to be a pain in the butt. Trolls send malicious messages and leave silly comments, hoping to drive people crazy and... read more

Connect5 min read | May 22 | Natalia Misiukiewicz

Do You Take Your Customers’ Perspective

Perspective-taking is our capacity to see the world from the view of the other person. It is our key skill, which helps us create successful relationships with our... read more

Connect5 min read | May 18 | Jacob Firuta

How to Get Customer Feedback

To create good customer service, you first need to know what needs improving. Customer feedback is your go-to source of knowledge in this case. It’s the gas that will... read more

Grow7 min read | May 12 | Tiago Paiva

How to Create a Call Center in 5 Easy Steps

Do you run a busy SMB and feel the need to graduate from your antiquated business phone to a more fitting solution? Are you feeling a little hesitant to jump into the big... read more

Grow5 min read | Mar 26 | Olga Rogacka

Overcome Frustration with These Inspirational Business Stories

When it comes to business, there are many different places we look to for inspiration. But it turns out that no matter if it’s in business, art or science, a lot of great... read more

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