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Recent articles
Connect5 min read | May 22 | Natalia Misiukiewicz
Do You Take Your Customers’ Perspective
Perspective-taking is our capacity to see the world from the view of the other person. It is our key skill, which helps us create successful relationships with our... read more
Connect5 min read | May 18 | Jacob Firuta
How to Get Customer Feedback
To create good customer service, you first need to know what needs improving. Customer feedback is your go-to source of knowledge in this case. It’s the gas that will... read more
Grow7 min read | May 12 | Tiago Paiva
How to Create a Call Center in 5 Easy Steps
Do you run a busy SMB and feel the need to graduate from your antiquated business phone to a more fitting solution? Are you feeling a little hesitant to jump into the big... read more
Grow5 min read | Mar 26 | Olga Rogacka
Overcome Frustration with These Inspirational Business Stories
When it comes to business, there are many different places we look to for inspiration. But it turns out that no matter if it’s in business, art or science, a lot of great... read more
Support12 min read | Feb 27 | Justyna Polaczyk
Stress Charming: How LiveChat Kicked Stress out of Its Support Team
google.load("visualization", "1", {packages:["corechart"]}); google.setOnLoadCallback(drawChart); function drawChart() { var data =... read more
Grow7 min read | Feb 18 | Tadeusz Rzewuski
Give or Take – Our Intent Drives Our Success
When we make business with a client, meet with a friend or make love to our close one, we have an intention at the back of our head. Do we want to get as much as we can... read more
Support7 min read | Feb 06 | Olga Rogacka
Customer Frustrations and How to Avoid Them
We are all customers. And we all get angry with similar things, mostly with bad customer service. However, for some reason, we rarely draw any conclusion from it. If you... read more
Connect10 min read | Jan 23 | Jacob Firuta
How to Write a Case Study
Sharing the success stories of your customers in the form of a case study is one of the most powerful things you can do for your business. No matter what you do or what... read more
Sell7 min read | Jan 13 | Justyna Polaczyk
What Your Customers Want in 2015
As 2014 ended, marketers discussed business trends for 2015. As always, their predictions seemed more or less accurate and, in most cases, terribly obvious. For example,... read more
Grow6 min read | Dec 22 | Olga Rogacka
Employee Appreciation: Creative Ways to Recognize Employees
No matter the job we have or the industry we work in – we are all hungry for praise and starving for honest appreciation. When was the last time you were appreciated? Or... read more