Business Communication Explained - Success by LiveChat®

Support4 min read | Sep 03 | Ania

Why I Dropped Supermarkets for Personal Service

Getting personal while doing business is far more valuable than simply meeting needs. It makes the customer's experience real, fresh and fruitful. You cannot script it.... read more

Support12 min read | Aug 08 | Jacob Firuta

How to Create a Knowledge Base

There are few things that can save you as much effort and man-hours as having a functional knowledge base on your website. Without a knowledge base, your agents need to... read more

Support4 min read | Jul 31 | Jacob Firuta

How to Use Live Chat in the Forex Industry

In the round-the-clock world of forex trading, there is an exceptional demand for high quality customer service. Information is vital for traders and it has to be... read more

Sell3 min read | Jul 15 | Jacob Firuta

How to Improve Sales With Live Chat (Infographic)

Good customer service can go hand in hand with great sales results. You can improve sales significantly if you use chat to quickly resolve all the problems of your... read more

Sell3 min read | Jul 02 | Jacob Firuta

How to Optimize Your Call to Action to Get More Chats

Sometimes the slightest change on your website can make a huge difference. For example, if visitors are reluctant to start a chat with you, they may simply need a little... read more

Connect5 min read | Jun 12 | Jacob Firuta

Using various communication channels for customer service

The days when you could only call a company are long gone. Support provided via various communication channels like chat, email, phone and social media sites is a must... read more

Sell5 min read | Apr 29 | Jacob Firuta

How to Deal With Cart Abandonment Using Chat Invitations

Shopping carts are the worst place to lose a customer. You’ve spent hours preparing descriptions for items in your shop, only to lose a customer to a bad case of cart... read more

Connect5 min read | Apr 18 | Jacob Firuta

How to Organize Customer Support on Social Media

It’s been a long while since social media served only as a place for companies to share their ideas and wait for “Likes”. Now it’s one of the most important channels for... read more

Support7 min read | Mar 14 | Jacob Firuta

How Media Temple grows its customer service department

Delivering the same customer service standards becomes increasingly difficult as your company grows. More customers means more chats, tickets and calls. You need a plan... read more

Sell6 min read | Feb 27 | Jacob Firuta

4 Reasons Why You Need a Custom Chat Survey

Pre-chat surveys play an important role in helping your customers. It is your first opportunity to get some information about a client. You need to make the pre-chat... read more

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