Business Communication Explained - Success by LiveChat®

Sell7 min read | Oct 08 | Jacob Firuta

Call to Action Lessons You Can Learn from WW2 Posters

Creating the perfect call to action can mean the difference between a business success and a complete flop. How do you make sure that the message you use will spring... read more

Grow8 min read | Sep 16 | Jacob Firuta

Crisis Management 101: 6 Methods to Defuse a Disaster

The best way to tell if a business is reliable is to observe how they act when everything is falling apart. And I’m talking end-of-the-world disaster here. For an airline... read more

Connect5 min read | Sep 01 | Justyna Polaczyk

Darth Vader’s Guide To Killer First Impressions

Do you remember the time when you first saw Darth Vader? I wonder what your impression was upon seeing this glossy-black armored, 6'8" tall figure. Did you consider him... read more

Grow9 min read | Aug 25 | Olga Rogacka

Word of Mouth Marketing: How to Get People Talking about Your Business

People share more than 16,000 words per day and every hour there are more than 100 million conversations about brands. We love to share stories and news with those around... read more

Support4 min read | Aug 19 | Jacob Firuta

The Great Premium Support Hoax

We often get asked through our chat if we charge anything for weekend support. It’s always really strange, because it’s business as usual for us. Our team is prepared to... read more

Support13 min read | Jul 30 | Jacob Firuta

Improve Communication Skills for Customer Service

You can upgrade your good customer service to great by speeding up your support. After all, fast communication is one of the most important customer service skills. It’s... read more

Support11 min read | Jul 15 | Olga Rogacka

What is CQ and why is it essential for successful customer support

The ability to stay cool when situation becomes challenging requires a great degree of personal control. But, what’s most important in today’s customer service... read more

Grow5 min read | Jun 23 | m.maslon

Let your personality shine through your business

Many businesses hide themselves behind stock photos, soulless copy and scripted conversations. Yawn... they are boring. But, there are other businesses, the brave ones,... read more

Grow10 min read | Jun 15 | Justyna Polaczyk

Become a Hero Your Customers Deserve: Adam Toporek Interview

What makes great customer service? Is it the customer-centric attitude? Is it about changing bad customer experience into a good one? Or maybe it all comes down to... read more

Support6 min read | Jun 01 | Justyna Polaczyk

Trollbusters: How to Deal with Unwanted Chats

The internet is a great place for people who like to be a pain in the butt. Trolls send malicious messages and leave silly comments, hoping to drive people crazy and... read more

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