Business Communication Explained - Success by LiveChat®

Connect10 min read | Jan 23 | Jacob Firuta

How to Write a Case Study

Sharing the success stories of your customers in the form of a case study is one of the most powerful things you can do for your business. No matter what you do or what... read more

Sell7 min read | Jan 13 | Justyna Polaczyk

What Your Customers Want in 2015

As 2014 ended, marketers discussed business trends for 2015. As always, their predictions seemed more or less accurate and, in most cases, terribly obvious. For example,... read more

Grow6 min read | Dec 22 | Olga Rogacka

Employee Appreciation: Creative Ways to Recognize Employees

No matter the job we have or the industry we work in – we are all hungry for praise and starving for honest appreciation. When was the last time you were appreciated? Or... read more

Grow4 min read | Dec 16 | Justyna Polaczyk

How to Create Sh***y Content: 7 Tips to Avoid

Have you ever wondered how the greatest newsletters and blog articles are born? Which spells are cast to make product descriptions as interesting as the greatest novels?... read more

Connect5 min read | Dec 03 | Justyna Polaczyk

Email Communication is Stronger than Ever

There was a time when email was in its heyday. When not having an email account meant that the world moves forward without you. But then, something has changed. Social... read more

Connect3 min read | Nov 27 | Jacob Firuta

How to Speed up Your Business Communication

If there is one universal mistake nearly all companies make, it would be writing too many emails. We were also guilty of this. We had too many ongoing email conversations... read more

Connect5 min read | Nov 25 | Olga Rogacka

How to Get Feedback from Customers Who Leave

Losing a client is something that every company has to face once in a while. In some cases, it might be extremely tough for the owner. If you’re a business owner, it’s... read more

Grow5 min read | Nov 13 | Ania

In Pursuit of Joy at Work in Customer Service

Customer service work is a kind of activity that you wouldn't probably pick as a source of joy. As in any other job you eventually become overwhelmed, bored, unsatisfied... read more

Connect6 min read | Oct 14 | Olga Rogacka

Creating an Emotional Connection with Customers

Customers are no longer concerned merely to satisfy their basic needs. They want to take consumption process to a higher level - they want to have an emotional connection... read more

Support7 min read | Sep 09 | Olga Rogacka

How to Say NO to Customers Without Making Them Angry

When clients need to contact a company’s support, they always want to hear the yes answer to all their requests. But that’s not always possible, is it? We all take denial... read more

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